Following a number of successful Autism- friendly event and initiatives Swansea City introduced its sensory room.
Swansea City’s sensory room allows supporters, who may find the environment uncomfortable to come and enjoy the match at their own pace. Supporters view the match from inside the sensory room while also being able to sit in the stand, safe in the knowledge that they are able to return to the sensory room, should they become overwhelmed.
Our journey to introducing a sensory room began in February 2017 in partnership with our Disabled Supporters Association (DSA). The Club then engaged with a number of organisations to introduce ASD-friendly facilities including:
- ASD Parents Guides and Picture story – for general Matchday advice
- Ear Defenders
- Club Shop ‘quiet hour’
In April 2019, through investment from the Premier League, the BT Disability Fund, and The Shippey Campaign funding the Club secured to support the installation of a sensory room.
Cost (this is the same price as general admission tickets)
Adult: Jack Army - £25*; General Sale- £30*.
Senior Citizens / Full-time students: Jack Army - £15*; General Sale- £17.50*.
Under-18s: Jack Army - £12.50*; General Sale- £15*.
**Concessionary Ticketing Policy - In accordance with our ticketing policy supporters eligible for the sensory room are entitled to one PA ticket Free of Charge additional.
How to register your interest?
To register your interest for a fixture please email firstname.lastname@example.org
Note: once you have registered your interest a member of our team contact to confirm availability.
Registering your details does not mean you have been successful in your application for use of the sensory room. You will be informed if you have been successful or not no less than 2 weeks prior to your selected fixture.
As part of the process supporters will receive the Sensory Room Welcome Pack which will include all the key information ahead of your visit.
Places will be subject to availability and a letter from a doctor/ consultant or other healthcare professional confirming diagnosis of Autism Spectrum disorder may be required when booking. Parents will also have the option to visit the Room before matchday, if they wish to check the suitability of the room. For more details about the Sensory Room Contact our Disability Access Officer on email@example.com or call 01792 616420.
On the day
Sensory Room users will have access to on site car parking at the stadium. We ask users to ensure they arrive prior to the car park closure, which is in operation 15 minutes prior to kick off
(Please see key timings within the welcome pack)
Members of our DSA will be available on arrival to meet and greet supporters and escort them to the Sensory Room. The DSA will showcase the equipment while answering any further questions.
General Matchday Information
For General information and guidance on matchdays see our guides and picture story below: