Update for 2021-22 season ticket holders

10th August 2021
Ticketing News
Swans 21/22 Placeholder

Swansea City season ticket holders for the 2021-22 season will now start to see their tickets appearing in the Swans app.

Fans must ensure their app is up to date and tickets will be visible by tomorrow (Wednesday, August 11) evening.

We are experiencing a high volume of queries at present and ask fans to read the below detail before contacting us. We thank fans for their patience during this time, as response times may be longer than usual.

Digital Tickets

All fans will have access to a digital season ticket, which can be accessed through the Swansea City App.

Apple users can download the app HERE and Android users can download HERE.

To access the ticket, fans must ensure their season ticket is linked to their Swans Club Account. There is information HERE on how to do that.

If your account is linked correctly, your ticket will appear in the ‘Jacks’ tab of the app. Simply click ‘View your matchday tickets’ to use your tickets. 

Physical Tickets

Season ticket holders for the 2021-22 season who first purchased a season ticket before the 2019-20 campaign can continue to use their existing season ticket card unless:

  • You have changed ticket bracket (i.e. have moved from an adult ticket to a senior ticket).
  • Or are under the age of 14.
  • You have moved seats

If you fall into either of these categories you will automatically be sent a new card, with no further action required. The final allocation of tickets are being prepared for postage today (August 10), therefore if you have not received by Thursday August 12, then please contact us on the details provided below.

For 2021-22 season ticket holders who purchased a season ticket after the 2019-20 season and:

  • Have either changed ticket bracket (i.e. have moved from an adult ticket to a senior ticket).
  • Or are under the age of 14.
  • Or do not have an email address registered with the club
  • Have moved seats

You will automatically receive a new season ticket card, with no further action required. If you have not received by Thursday August 12, then please contact us on the details provided below.

Any season ticket holders who are registered with the club to receive a ticket for a complimentary personal assistant will receive their season ticket as a physical card, as well as one for their personal assistant.

Please note, if you have received a new season ticket card in the post, it is imperative that you use the barcode provided on the new card for the first home fixture versus Sheffield United.

All remaining fans were sent a survey via email or post giving them the option to request a physical season ticket card, those fans who requested cards will also be issued a card. If you have not received by Thursday August 12, then please contact us on the details provided below.

Contact Us

As mentioned above, we ask fans to contact us on Thursday August 12 if they have not received their season ticket by post. Please email ticketing@swanseacity.com in the first instance or call 01792 616400 and select option 1.

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