Return of fans imagery

Play-off semi-final ticket ballot now closed

15th May
Ticketing News

The ticket ballot for Swansea City’s Championship play-off semi-final second leg against Barnsley has now closed.

The club would like to thank all those supporters who entered as we look forward to welcoming our fans back to the Liberty Stadium.

Staff are now working behind the scenes to draw the ballot and allocate seats to those supporters who have been successful.

We respectfully ask fans NOT to contact us for an update on their application to attend, as we will be unable to respond.

Fans will be contacted via email on the morning on Wednesday, May 19 to advise whether they were successful or not.

Successful fans

Those supporters who were successful in the ballot must follow the link in the email sent to them to complete a mandatory health questionnaire.

This questionnaire will also contain the Code of Conduct. Fans must agree to compliance with the Code of Conduct and Ground Regulations, and declare that they do not have symptoms commonly associated with Covid-19. This mandatory questionnaire must be completed by midday on Thursday, May 20. Completion of this questionnaire will enable us to release your ticket details.

In addition, supporters must also agree that their data may be used by the club’s partners in the pilot event for evaluation purposes, as well as data used for track and trace by the local health authorities. This is an important part of the test event and a due process that the club must adhere to.

If successful, tickets will be delivered digitally and supporters will be required to print at home. All tickets will contain a unique barcode reference which can be used only once. The printing of tickets will be mandatory and the responsibility of the successful supporters. Please note that tickets must be used by the named person only – they are not transferable under any circumstances.

You will receive your tickets by 3pm on Friday, May 21 and these tickets MUST BE PRINTED AT HOME in readiness for you to present at the stadium on Saturday, May 22.

Unsuccessful fans

If you are unsuccessful you will be automatically added to the waiting list and contacted if tickets become available.

No email received

We urge fans who have not received an email by 2pm on Wednesday, May 19 to contact us at accountquery@swanseacity.com for support.

We would like to thank fans for their support and ask for their patience during this busy period.

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