South Wales Derby | Matchday guide

All season ticket holders have access to a digital in-app ticket, through the Swans Official app. More information is available on this by clicking here.

Supporters are reminded that season ticket cards will also remain fully operational, and ticket holders are welcome to use whichever option is most suitable for them.

If there is any issue with your season ticket, we encourage you to get in touch with the ticket office as soon as possible.

Supporters are reminded that they can also access a digital copy of their season ticket or matchday ticket via the Swansea City app. 

To use the in-app ticketing service, supporters should ensure their app is up to date and that they are running the latest version to ensure the correct tickets are pulling through. This may involve visiting your relevant app store.

Ticket holders will need to use their Swansea Club Account to access their ticket and ensure it is linked to the correct season ticket account. For more information on this and a walkthrough of the steps needed, please visit our FAQs.

Eligible supporters can access the ‘Jacks’ tab of the Swans app and click ‘view your matchday ticket’. This may prompt users to log in with their Swans Club Account, before displaying their ticket(s).

Swansea City would like to remind supporters who wish to use this service that it is the responsibility of ticket holders to check that their in-app ticket is visible before they travel to the Swansea.com Stadium. You will need internet connection for your season ticket to appear and we highly recommend adding your ticket to your smartphone wallet if possible.

Supporters are reminded that season tickets and print at home tickets will also remain fully operational, and ticket holders are welcome to use whichever option is most suitable for them.

Click HERE for our FAQs.

Any supporters looking to collect matchday tickets will be able to do so from the ticket office only.

Please contact the ticket office if you have any queries regarding your ticket. This might include the following:

• You are an eligible season ticket holder and have not received your season-ticket card.
• You have purchased a matchday ticket and have not received your print at home copy.

We ask you to please contact the ticket office team via email ticketing@swanseacity.com or phone (01792 616400 and select option 1).

The ticket office will also be open for in-person visits every Thursday and Friday, between 9am and 5pm.

Please note the ticket office will be open from 9am on matchday.

Hospitality guests are reminded that our lounges open two hours before kick-off, except for the Gower Lounge which is one hour before kick-off.

Please ensure you and your respective guests have the necessary tickets and passes.

We will not be able to issue match-specific tickets or passes on the day. Therefore, if you require re-prints please contact the office on 01792 616628 as soon as possible. 

All hospitality collections will be available from hospitality collections. This is located in the west stand and is well sign-posted.

If you would like to collect from the Swansea.com Stadium ahead of the matchday, please contact the team on 01792 616628 and this can be arranged.

Swansea City is supporting the club's former player Jason Bowen in his fight against Motor Neurone Disease.

Jason made 160 appearances for the Swans between 1990 and 1995, and was part of the side that won the Autoglass Trophy at Wembley in 1994.

Jason revealed his diagnosis in February 2023, and he is raising funds to help with the considerable financial costs of his ongoing medical treatment and changes to life at home.

Jason will be presented to the crowd before kick-off and will be interviewed at half-time, and players will be warming up in t-shirts to show support for Jason Bowen.

Supporters can donate to Jason via a bucket collection taking place outside the club shop, or via the link below. 

The club shop will be open between 9.30am and 5.30pm for this fixture. 

The Westacres south stand is home to our family zone.

Our Junior Jacks can now enjoy a number of games and activities in the new Superbowl UK area, with children’s entertainer ‘Roly Poly’ also providing entertainment for our youngest fans, with members of the Swansea City AFC Foundation on hand to join in the fun!

Entertainment begins when turnstiles open, so please join us early to make the most of our activities!

Located in the East Stand, the Riverside Lounge will be open for all match ticket holders from two hours before kick-off.

Supporters can take advantage of our cheapest prices on food and beverages up until 45 minutes before kick-off.

As a club, we want the Swansea.com Stadium to be an inclusive and enjoyable environment for all supporters.

We have introduced an inclusion room in the West Stand which will be available to supporters who may require a quiet space during home matches. To access this, please simply alert your nearest steward or DLO steward. 

Supporters observing Ramadan can use the inclusion room for prayer. Please ask your nearest steward if you wish to use the room. 

For more information about facilities in the stadium, click here.