Two Swansea fans outside the Swansea.com Stadium

First time fans and family guide

We hope you’re looking forward to joining us at the Swansea.com Stadium and we looking forward to welcoming you into the Jack Army.

For information on travelling to the stadium, please click here.

BUYING TICKETS

We recommend purchasing tickets online in advance HERE

You can also buy tickets in-person at the stadium ticket office or over the phone during opening hours.

Normal opening hours:

Monday-Friday: 9am-5pm

Saturday: Closed

Sunday: Closed

Matchday ticket office opening hours are:

Matchday: 9am-half-time

Opening times around Bank Holidays and holidays such as Christmas, New Year or Easter may vary. Any variations to the opening times will be communicated in the news section of the website. 

Not sure which stand would suit you best? Click here.

On matchday, tickets can be purchased at the ticket office.

Any ticket issues can be resolved at the ticket office on matchday. Supporters who require a wheelchair bay, accessible seating or who need any other support can click HERE for more information.

For all ticketing options and memberships, click HERE.

CLUB SHOP

Our club shop is located in the West Stand. Before heading through the turnstiles, why not take a look around to view the latest Swansea City goodies and merchandise?

Internal photo of the club shop

 

ENTERING THE GROUND

Turnstiles open 90 minutes before kick-off. When you’re ready to enter the stadium, please have your ticket ready to be scanned.

You should enter the stadium via the turnstile shown on your ticket.

Please arrive early so you don’t miss a minute of the action. Each set of turnstiles has an accessible entrance. If you require the use of this entrance, please speak to a steward.

FAMILY STAND

New for 2022-23, we have joined up with Superbowl UK Swansea to refit the Swansea.com Stadium family area.

Child in Swans shirt plays the batak machine

The popular batak machine and virtual penalty shootout remain in place, but the family area will now also boast a selfie wall, face painting, free flags for young fans and activities hosted by the Swansea City AFC Foundation.

Award-winning entertainment company, Rolypoly Entertainment, will be hosting a kids disco and DJ set every Saturday matchday with all your favourite pre-match music and Swansea favourites.

Chris from RolyPoly entertainment

Cyril and Cybil will even pop by to have a dance.

There will also be games and activities to keep young fans of all ages entertained all the way until kick-off.

FOOD AND REFRESHMENTS

Supporters are able to purchase food and refreshments in the concourses with a range of drinks, snacks, and meal options to enjoy.

We also have a Welsh range of produce, for the true Swansea experience.

BABIES AND TODDLERS

Baby changing facilities are located on all concourses. If you cannot locate them, please contact a steward who will be able to assist.

Junior Fans in the South Stand, can take advantage of the family area which has activites for fans of all ages.

CYRIL AND CYBIL

Meet our mascots Cyril and Cybil. They can be seen around the stadium on matchday supporting the Swans.

If you see them, make sure you come and say hello.

Swansea City mascot

CASHLESS STADIUM

The Swansea.com Stadium is a cashless venue with card accepted throughout the ground. This leads to shorter queuing times with a fast, friendly service at all kiosks.

However, if you need a cash point, the nearest one is located at the Morfa Retail Park which is a five minute walk from the stadium. Cash points are located in front of Argos, and inside Morrisons.

FIRST VISIT?

If this is your first visit to the Swansea.com Stadium – let us know by emailing: support@swanseacity.com

Our dedicated team can help you plan your day, and arrange for you to collect a pin badge and keyring upon your arrival at the Swansea.com Stadium.

Young Swans fan

If you need more information, please contact our supporter services team, by clicking here. To find out more about our in-stadium accessibility support, please click on the button below. 

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