Away supporters guide to the Swansea.com Stadium
CROESO I STADIWM SWANSEA.COM
Welcome to the Swansea.com Stadium. We understand that for many teams in the Championship, Swansea City will be one of your longest away trips, therefore we have put together the following information to help make your journey as simple as possible.
We looking forward to welcoming you to south Wales and hope you have a safe and pleasant journey to SA1
For information about getting to the stadium, please click here.
Visiting supporters should purchase tickets in advance via their club’s ticket office. Away fans will not be able to purchase on the day at the Swansea.com Stadium unless otherwise communicated.
For any issues with tickets, such as the need for duplicate tickets, supporters should first contact their own ticket office.
For any issues on the day, please contact the Swansea City ticket office:
By phone: 01792 616400 (select option 1)
By email: firstname.lastname@example.org
Please note that supporters who do not have a ticket are advised not to travel.
Ticket prices are as follows:
2022-23 TICKET PRICES
Disabled Personal Assistant/ Carer **
* This includes any serving or veterans of the Military, Navy or RAF.
** Issued in line with our concessionary ticket policy for disabled fans. Find out more here.
SEATING AND ENTRY TO THE STADIUM
Away supporters are located in the stadium's North Stand, behind the goal.
Stadium turnstiles will open 90 minutes before kick-off. Please have your tickets ready to make entry into the stadium as quick as possible. Please enter the stadium via the turnstile number on your ticket.
Disabled supporters and those with low mobility can use our accessible entrances, please let a steward know if you require this option.
The away end concourses benefit from drop counters, accessible toilets and an accessible lift (operated by a push button). For a more detailed guide of the accessible facilities at the club please click HERE
Arrived before the turnstiles open? No problem – why not take a walk around the stadium and visit our club shop?
A limited number of disabled car parking spaces are reserved for visiting supporters just behind the north stand. To enquire about these, please contact our disability liaison officer by emailing: email@example.com
Spaces are allocated on a first come first served basis and can be booked up to two weeks before the date of the match. The cost of this is £10.00 and payable at time of booking.
For blind or partially sighted supporters, we offer a complimentary headset for matchday commentary, which uses the local hospital radio commentary feed.
These headsets can be requested from stewards on the day or booked in advance in one of the following ways:
- Visiting the ticket office in person
- Calling the club's disability liaison officer on 01792 616 629 (Monday-Friday: 9am-5pm)
- Emailing firstname.lastname@example.org
For more information on accessible facilities at the stadium, please click here.
DISABILITY LIAISON STEWARD
We have a specific disability liaison steward - identifiable by their green bib - dedicated to our visiting supporters so if you feel you need additional assistance, please do not hesitate to ask.
The club also has a disability access officer and disability liaison officer who you can get in touch with in advance of your visit by emailing email@example.com.
We pride ourselves on quick response times so please do get in touch if we can help.
We have also worked with AccessAble to create Walk Through guides to both the general admission and hospitality areas of our stadium. Click HERE to view the general admission guide and HERE for the hospitality guide.
If you'd like more information about our accessible facilities within the stadium, please click here.
The Swansea.com Stadium is a cashless venue with card accepted throughout the ground. This leads to shorter queuing times with a fast, friendly service at all kiosks.
However, if you need a cash point, the nearest one is located at the Morfa Retail Park which is a five minute walk from the stadium. Cash points are located in front of Argos, and inside Morrisons.
Supporters are reminded that pyrotechnics are banned from the Swansea.com Stadium and attempting to bring one into the stadium could result in refused entry.
Other prohibited items include: knives, video cameras, cigarettes, drinks glasses, bottles, cans, or any other item Swansea.com Stadium employees believe could potentially be used as weapon and/ or compromise public safety.
FLAGS AND BANNERS
Supporters are welcome to display banners and flags within the stadium, however, they must adhere to the following rules:
- must be no bigger than 150cm in depth or width.
- must not obstruct the view of others, cover advertising signs or cause a safety hazard
- must not display any abusive or threatening words, images or messages or anything else that is deemed unacceptable. No flags with political messaging are allowed.
- flagpoles must be no more than 7mm in diameter in one metre length and must be either wood or plastic.
Any 'flags' larger than 150cm will be considered a banner and must adhere to the following additional rules:
- must have a certificate proving they meet all fire and safety standards
- must not block any advertising, signage or exit routes
Some exceptions may apply, if agreed in advance with the stadium. Supporters should email firstname.lastname@example.org to find out more.
STAYING IN SWANSEA
Why not make a weekend of your trip to Swansea? The city center boasts excellent eateries and nightlife within walking distance of the local marina and Swansea Bay beach.
For those wishing to take in the sights, the Gower Peninsular is a designated area of outstanding natural beauty located a ten minute drive from Swansea. Rhossili Bay is located at the end of peninsular and was named among the top ten beaches in the world by Trip Advisor.
While Joe’s Ice Cream parlour located in the beautiful Mumbles is a must-visit. If you have time, it is well worth visiting Swansea Marina and a trip to the National Waterfront Museum to learn of Swansea’s rich copper heritage.
Those staying overnight can find plenty of hotels in the city while Wind Street is the place for food and drink.
HERE'S A SHORT LIST OF HOTELS IN SWANSEA:
The Village Hotel - Located near the Waterfront, this hotel comes with parking and is 2.3 miles from the Swansea.com Stadium.
Click here to find out more about the Village Hotel.
Morgans Swansea - A boutique hotel located in the centre of Swansea, just minutes from the maritime quarter and short drive from the Mumbles. It is approximately two miles from the Swansea.com Stadium.
Click here to find out more about Morgans Hotel Swansea.
Premier Inn - There are three Premier Inn hotels in Swansea. There is one located in the city centre and another in the waterfront development while the third (Swansea North) is a little further out.
Click here to find out more about the Premier Inn options.
Grand Central Hotel - Located opposite Swansea Railway Station which is useful for anyone making the journey by train. It does not have a carpark, but hotel goers can use the railway carpark which is priced at £6 for 24 hours.
Click here to find out more about The Grand Hotel.
Marriott Hotel – With views of the marina and located a short walk from the lively city centre, the Marriott Hotel is located 2.3 miles (ten minute drive) from the Swansea.com Stadium.
Click here to find out more about the Marriott Hotel.