Important information for supporters ahead of play-off clash
Ahead of the return of supporters to the Liberty Stadium on Saturday, the club has some important information for fans who will be in attendance.
The Championship play-off semi-final second leg against Barnsley (6.30pm) will be the first game with supporters inside the Liberty since March 7, 2020.
Approximately 3,000 members of the Jack Army will be inside the stadium to cheer on Steve Cooper's side as they bid for a place at Wembley.
And, with it being the first game back with supporters for 14 months, the club would like to communicate how the experience is going to look and feel for everyone attending.
If you are a fan that has not yet received your ticket, please firstly check your spam/junk email folders. If you still haven't received your ticket then email firstname.lastname@example.org and a member of the team will be on hand to assist you.
We urge supporters to re-read the code of conduct and ensure you are familiar with its contents. Click HERE to read.
The football club has worked tirelessly behind the scenes in a short space of time to ensure your return to the Liberty will be a safe and enjoyable experience. Please support us by respecting the protocols that are in place and following the guidance given by staff and stewards.
Commemorative face coverings will also be handed out to supporters upon their arrival.
Before you attend the game
- We are working with the NHS Test & Trace system, who will require details of all supporters attending the match. Therefore, tickets are non-transferrable and you may be asked for ID on entry.
- If you can no longer attend, please contact us at your earliest convenience at email@example.com. We can then allocate any spare tickets to those on our waiting list.
- You must print your ticket at home and make sure the black box at the bottom of the ticket is visible (this makes sure we can scan the barcode).
- If you develop COVID-19 symptoms between completion of that declaration and your intended arrival, you should not attend the match and should seek guidance by calling 111. Symptoms can be found HERE
- Do not attend the stadium if you have any COVID-19 symptoms.
At the game
While we are very much looking forward to welcoming you back, we must once again remind you that things will be a little different:
- You must follow all Swansea City and stadium staff instructions at all times.
- Adults and persons aged 11 and over must always wear a face covering within the stadium confines, including the car parks surrounding the stadium, when queuing and while sat in the bowl area.
- You must enter the stadium via the gate letter on your ticket.
- You must enter the stadium between 5pm and 6pm.
- There will be no food or beverages available inside the stadium – you are welcome to bring a soft drink with you.
- You will be asked to immediately proceed to your seat on entry to the stadium and asked not to congregate on the concourse.
- You must comply with the one-way systems as directed.
- If passing in a seating row, please face away from fellow supporters.
- Stairwells in the seating areas will only be up or down at any one time. Fans are asked to take instruction from stewards.
- You must observe social distancing at all times.
- You must only sit in the seat allocated on your ticket.
- You must regularly sanitise/wash hands.
- Avoid close physical contact including handshakes, hugs and celebrations with anyone not in your extended household.
- In the event that you develop COVID-19 symptoms whilst at the stadium, please notify the nearest member of stadium staff immediately – you will be taken to a designated isolation area in the stadium.
- Finally, get behind the team and management - you need to be heard!
At the end of the match
- Please stay in your seat until advised to leave by a steward or a member of stadium or association staff.
The full code of conduct can be found HERE for your reference.
We appreciate there is a lot of information to digest, but we once again call for your support in making this event the best it can possibly be.
We thank you all for your co-operation and remind you to stay safe.