South Wales Derby | Matchday Guide

21st October 2022
Fans
A young girl and her dad in Swans gear smile at the camera

Swansea City take on Cardiff City in the south Wales derby this Sunday (October 23). 

Kick-off is set for 12pm at the Swansea.com Stadium and we ask supporters to review the below information before travelling to SA1.

The club advises that supporters plan their journey accordingly and leave in plenty of time when travelling to the Swansea.com Stadium.

Supporters should be aware that there may be road closures around the area of the stadium in effect pre-game, with definite closures expected after the final whistle. This will cause significant delays and we thank supporters for their patience with this.

Details of the road closures are posted on the Swansea Council website. Click here to view the latest updates.

Ticket holders in the East Stand should also be aware of an alternative route to access their seats.

Access is either by walking around the South Stand, or by taking the route identified on the map below in green.

Map showing the route for the Cardiff home fixture, for home supporters
Ticketing

SEASON TICKET HOLDERS

All season ticket holders have access to a digital in-app ticket, through the Swans Official app. More information is available on this by clicking here.

Supporters are reminded that season ticket cards will also remain fully operational, and ticket holders are welcome to use whichever option is most suitable for them.

If there is any issue with your season ticket, we encourage you to get in touch with the ticket office further down the page.

DIGITAL TICKETS

Supporters are reminded that they can also access a digital copy of their season ticket or matchday ticket via the Swansea City app. 

To use the in-app ticketing service, supporters should ensure their app is up to date and that they are running the latest version to ensure the correct tickets are pulling through. This may involve visiting your relevant app store.

Ticket holders will need to use their Swansea Club Account to access their ticket and ensure it is linked to the correct season ticket account. For more information on this and a walkthrough of the steps needed, please visit our FAQs.

Eligible supporters can access the ‘Jacks’ tab of the Swans app and click ‘view your matchday ticket’. This may prompt users to log in with their Swans Club Account, before displaying their ticket(s).

Swansea City would like to remind supporters who wish to use this service that it is the responsibility of ticket holders to check that their in-app ticket is visible before they travel to the Swansea.com Stadium. You will need internet connection for your season ticket to appear and we highly recommend adding your ticket to your smartphone wallet if possible.

Supporters are reminded that season tickets and print at home tickets will also remain fully operational, and ticket holders are welcome to use whichever option is most suitable for them.

Click HERE for our FAQs.

PURCHASE TICKETS

The quickest and easiest way for supporters to purchase is online. Click HERE to buy tickets.

Tickets can be accessed in a number of ways: print at home, collection from the ticket office, or as an in-app digital ticket.

The ticket office is open on matchdays from 9am as well as on Thursday and Friday between 9am and 5pm.

You can also speak to the club’s ticket office staff by calling 01792 616400 and selecting option one.

Tickets are also available to purchase on matchday from the ticket office, however, the club strongly recommends that supporters purchase tickets as early as possible to avoid any delays on matchday.

Click HERE for help buying tickets.

TICKET COLLECTIONS

Any supporters looking to collect matchday tickets will be able to do so from the ticket office only.

TICKET OFFICE

Please contact the ticket office if you have any queries regarding your ticket. This might include the following:

  • You are an eligible season ticket holder and have not received your season-ticket card
  • You have purchased a matchday ticket and have not received your print at home copy

A reminder that new cards were only posted to supporters who did not have a season ticket in the 2021-22 campaign, or were existing ticket holders and have moved seat or changed price class.

We ask you to please contact the ticket office team via email ticketing@swanseacity.com or phone (01792 616400 and select option 1).

The ticket office will also be open for in-person visits every Thursday and Friday, between 9am and 5pm.

Please note the ticket office will be open from 9am on matchday.

HOSPITALITY

ACCREDITATION

Hospitality guests are reminded that our lounges open two hours before kick-off, except for the Gower Lounge which is one hour before kick-off.

Please ensure you and your respective guests have the necessary tickets and passes. 

We will not be able to issue match-specific tickets or passes on the day. Therefore, if you require re-prints please contact the office on 01792 616628 as soon as possible. 

HOSPITALITY COLLECTIONS

All hospitality collections will be available from main reception.

If you would like to collect from the Swansea.com Stadium ahead of the matchday, please contact the team on 01792 616628 and this can be arranged.

CLUB SHOP

The club shop will be open between 10.30am and 4.30pm for this fixture. 

FAMILY STAND

The Westacres south stand is home to our family zone, which has had a makeover for the 2022-23 season. We are excited to unveil a fresh new look within our south concourse, thanks to Superbowl UK.

Our Junior Jacks can now enjoy a number of games and activities in the new Superbowl area, with children’s entertainer ‘Roly Poly’ also providing entertainment for our youngest fans, with members of the Swansea City Foundation on hand to join in the fun!

Entertainment begins when turnstiles open, so please join us early to make the most of our activities!

We also have new partners Nathaniel Car Sales on site, as well as Pure Football who will be taking over half-time in the stadium, where children will have an upgraded penalty shoot-out against Cyril the Swan.

CATERING

The Riverside Lounge will be open for all match ticket holders from two hours before kick-off.

Supporters can take advantage of our cheapest prices on food and beverages up until 45 minutes before kick-off.

INCLUSION ROOM

As a club, we want the Swansea.com Stadium to be an inclusive and enjoyable environment for all supporters.

We have introduced an inclusion room at the Swansea.com Stadium which will be available to supporters who may require a quiet space at home matches during the 2022-23 season, while the Disabled Supporters’ Association (DSA) has presented the club with new ear defenders for supporters who can find loud noises challenging.

This is part of our ongoing commitment remain a wholly inclusive and welcoming club for everyone.

For more information about accessible facilities in the stadium, click here.

FAN BEHAVIOUR

Love Football. Protect the Game.

Swansea City is fully supportive of the FA, Premier League and EFL’s ‘Love Football. Protect the Game’ campaign.

These actions will target activity such as entering the pitch without permission, carrying or using smoke bombs or pyrotechnics and throwing objects - as well as drug use and discriminatory behaviour.

As a club we have a zero-tolerance approach to discrimination of all forms. We will always be unwavering in our support of our players, staff, supporters and the community that we proudly represent, and we are united as a club on the fight against discrimination.

If any supporter is reported to – and subsequently proven guilty – of racial discrimination either at the Swansea.com Stadium or on our travels, then they will face a lifetime ban from stadiums and we will work closely with the authorities on the issue.

Throwing objects

As a club, we have a zero tolerance approach to the throwing of objects on to the field of play. We will take a firm stance against any supporter(s) who is found to be guilty of such an offence either at the Swansea.com Stadium or when we play away from home.

Persistent Standing

The Swansea.com Stadium is an all-seater stadium. In the interest of everyone’s safety, we ask that all fans abide by this and thank you for your support. 

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