Supporter guide for Swansea City v Millwall
If you are heading to the Swansea.com Stadium on Wednesday evening, read the below information for everything you need to know.
Fans are reminded that they must adhere to the code of conduct found HERE.
All general admission season ticket holders have been sent a new and updated season ticket card prior to the Hull City fixture.
Any old tickets are now inactive and we encourage supporters to destroy and dispose of any old ticket(s) to ensure that the correct card is used going forward.
Season ticket holders are reminded that the new cards look like the below:
Please note, tickets are still available for the game against the Lions.
The ticket office is now open until 5pm today for any ticketing queries ahead of the fixture.
All current season ticket holders can make use of a digital ticket through the Swans app, providing they have linked their season ticket to their Swans Club Account correctly. Fans are encouraged to click HERE to log in to our website and check if they have linked their ticket to their email address.
The in-app ticket is now a QR code so fans are reminded to update their apps to ensure the right barcode is being used. Full information on in-app ticketing can be found HERE.
Fans using iOS devices who have previously added their tickets to their Apple Wallet, should remove these tickets and re-add them, to ensure the correct barcode is being displayed.
Fans are reminded that the digital ticket is not essential and either the physical ticket card can be utilised OR the in-app ticket.
Fans who require support are asked to email email@example.com in the first instance as supporters will receive a quicker response.
Alternatively, the ticket office will be open for in-person visits from 9am tomorrow (September 15). Supporters who wish to call us may do so by calling 01792 616400 and selecting option 1.
Supporters are reminded that it is important they arrive early and ensure their ticket is ready on approach to the turnstile.
This includes ensuring that their season ticket is out ready to be scanned in advance of reaching the turnstile or that their mobile phone is charged and has their ticket(s) on screen ready to be scanned, depending on the method chosen for entry.
Turnstiles will open 90 minutes before kick-off and fans are advised to enter early to avoid queues and ensure their ticket is working as it should.
There will be food and drink offers in the Riverside Lounge and concourses, which are all available until 45 minutes prior to kick off.
If fans arrive late, we may be unable to resolve issues prior to kick-off.
The club shop will be open between 1pm and 8pm on Wednesday, September 15. Full opening hours can be found on the store website HERE.
Fans are reminded that the Swansea.com Stadium is now cashless across the concourse and hospitality areas.
The decision was made in response to the Covid-19 pandemic, as we seek to minimise touch points wherever possible, with many other businesses following suit.
We believe this will provide a more efficient service in the concourses, making queue times shorter and providing better service levels for fans.
To confirm, the cashless element will not be introduced to the Swansea.com club shop, with cash and card both still accepted there.
There will be a variety of food – with vegan and vegetarian options available - including the Lewis’ Vetch pasty, pies, rissoles, hot dogs, chicken burgers and chips available with a selection of sauces including, nacho cheese, curry and gravy.
Turnstiles will be open 90 minutes before kick-off, with fans able to receive reduced prices from £3.50 per pint for Carling, Worthington and Stowford Press and from £4 for Pravha, along with a selection of food and drink offers between the below times:
· Offer in concourses between 6.15pm and 7pm.
· Offer in the Riverside lounge from 5.45pm and 7pm.
There will also be offers available, including a Vetch pasty and a selected pint for just £5.50 at concourse outlets for the first 45 minutes of turnstiles opening (75 minutes in the Riverside Lounge).
Hospitality guests will be able to order drinks to their table via the ‘Zapaygo’ App. All guests will receive an email with details on how to use the app and lounge hosts will also be able to assist.
Guests are reminded that we are now operating a cashless stadium.
There will be parking available at the Landore Park and Walk (adjacent to the Council Park and Ride facility), at a charge.