Supporter information | Swansea City v Preston North End

20th January 2022
fans
Sheffield United home stadium

Read our in-depth supporter guide for those attending Saturday's Championship game against Preston North End at the Swansea.com Stadium.

Swansea City is delighted to welcome supporters back this Saturday, after a long spell without crowds at the Swansea.com Stadium.

The NHS Covid pass will remain in operation, with no changes to the existing process. All supporters aged 18 and over will have their Covid pass checked before entry is permitted to the stadium, therefore early arrival is advised.

Supporters and hospitality guests are strongly advised to wear a face covering when moving through hospitality and concourse areas, but are not required when in the bowl seating area.

Hospitality doors and turnstiles will all open at 1.30pm for this fixture only, due to the restrictions placed upon our hospitality offering for this weekend. More information on hospitality can be found below.

NHS Covid Pass

A reminder that there is no change to the requirements for the NHS Covid pass. Supporters also must adhere to our code of conduct found HERE.

There is full information available on the NHS Covid pass on our dedicated webpage, and we encourage supporters who are not familiar with this process, to review this detail.

A reminder to supporters to also ensure if using a digital NHS Covid pass, that their pass is updated and displaying a valid date.

Face coverings are also encouraged in the concourses, but they can be removed when in the stadium bowl and during the game.

We ask fans to be patient and respectful of our match day staff, as abuse will not be tolerated. We thank supporters in advance for their support in this process.

LATERAL FLOW TESTS

There will be no Lateral Flow Test available on site on a match day for fans to utilise.

Supporters who require a negative Lateral Flow Test result, must have already completed their test, and recorded the result with the NHS prior to travelling to the stadium. 

A reminder that the test must have been completed within 48 hours of the fixture (so after 3pm on Thursday, January 20).

Supporters who choose this method of NHS Covid pass must show the text message or email received, proving the negative result, to gain entry to the stadium.

The test itself is not proof of a negative result, so please do not bring this with you.

TICKETS

Season ticket holders are encouraged to bring their season ticket card to future fixtures and to be ready with the card and valid NHS Covid pass, ready for checking at the turnstile. Supporters are, however, welcome to use either their season ticket card or the in-app ticket.

Those with a print at home ticket for the match must print their tickets and ensure the print quality is satisfactory before travelling to the stadium.

The ticket office will be open from 9am on Saturday (January 22) to assist supporters with any queries. Alternatively, supporters can email ticketing@swanseacity.com or call 01792 616400 and select option 1.

Tickets are still available for Saturday’s game and can be purchased online or at the ticket office on match day.

Fans who have chosen NOT to acquire a valid form of an NHS Covid pass should not attend.

Fans displaying symptoms of Covid-19 SHOULD NOT attend.

CATERING AND THE RIVERSIDE LOUNGE

The Riverside Lounge will be open for all match ticket holders from 1.30pm on Saturday. Supporters who are sat in the North, South or West stand should be aware that their NHS Covid pass will be checked on entry to the Riverside Lounge and they will be asked to present this again when accessing through their designated turnstiles.

Catering offers will be in place across the stadium, with deals available for the first 45 minutes of opening.

PARKING AND TRAVEL

Parking

Parking is available at the Landore Park and Walk (adjacent to the Council Park and Ride facility) for a charge of £6.

CLUB SHOP

The Swansea.com Stadium club shop will be open from 9.30am until 6pm on this fixture.

A polite reminder that face coverings must be worn inside the club shop.

HOSPITALITY

Hospitality doors will open in line with turnstiles for this game only, therefore guests can enter from 1.30pm.

The hospitality team have been in contact with all guests regarding their package for Saturday’s fixture. If you have not yet heard from the team, we urge you to get in touch with the hospitality team directly. Call 01792 616628 or email hospitality@swanseacity.com.

Information pertaining to specific hospitality packages have been sent to all hospitality guests, as in line with existing restrictions in the hospitality sector, not all packages will be delivered in its usual format.

Please ensure you and your respective guests have the necessary tickets and passes. Passes must be presented with a valid Covid pass. As a reminder, full information on the Covid pass is available HERE.

We will not be able to issue match specific tickets or passes on the day. Therefore, if you require re-prints please contact the team, with the contact details provided above, as soon as possible.

Welsh Government has now asked people to wear face coverings in hospitality settings when they aren't eating or drinking, and the club would like to reiterate this message to all supporters attending the Swansea.com Stadium.

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