Code of Conduct
Swansea City AFC is committed to ensuring the health and safety of supporters and persons working our events, by providing a safe and secure environment, which meets the challenges posed by the COVID-19 pandemic. In order to achieve this, the Club is seeking the assistance of our supporters, as we recognise that it is impossible for us to completely eliminate the risk of COVID-19, in a stadium environment when many thousands of supporters are visiting. Therefore, it is hoped that with the assistance of our supporters, we will be able to mitigate as much risk as possible and allow supporters to attend games, in a safe and welcoming environment as possible.
Ultimately, it is the responsibility of each supporter to determine whether their individual circumstances enable them to attend the stadium safely, and consequently the Club asks each and every supporter to decide whether or not they should attend a game. In order to provide a safe and secure environment, all supporters must behave in a safe and responsible manner at all times.
By purchasing a season ticket or a match ticket, you are agreeing to comply with this COVID-19 supporter code of conduct.
If you attend a match and do not comply, you could be jeopardising not only your health but the health of fellow supporters, Swansea City and stadium staff, as well as the reputation of Swansea City.
ANY BREACH OF THIS COVID-19 SUPPORTER CODE OF CONDUCT MAY RESULT IN YOU BEING REMOVED FROM THE STADIUM AND HAVING YOUR TICKET SUSPENDED OR WITHDRAWN AND/OR MAY RESULT IN FURTHER ACTION AND THE LIKELY BAN FROM ATTENDING FUTURE MATCHES.
INTRODUCTION OF THE COVID PASS
The below information and also the code of conduct is written in relation to the change of legislation in Wales, and the introduction of the NHS COVID pass.
All supporters attending a Swansea City AFC fixture in Wales, must follow Welsh Government legislation. This states that everyone, aged 18 and over, who are attending an event of more than 10,000 people, must present an NHS COVID pass (regardless of vaccination status). The below code of conduct has been updated to reflect the changes.
CODE OF CONDUCT
1. If you are aged 18 and over, you must have a valid NHS COVID pass, which is deemed as one of the below:
- A digital NHS COVID pass
- A paper NHS COVID pass
- A recent negative Lateral Flow Test result
- A confirmation of a positive test within the last 6 months which has been followed by the appropriate period of isolation (i.e. 10 days) - this can be evidenced in the COVID pass by text or email
For an explanation of what these are and how to get an NHS COVID pass, please visit our website HERE. Please note; it is your responsibility to acquire the necessary Covid Pass or text/email from a lateral flow test (detail available in the link above) and it is the responsibility of Swansea City to enforce this change of legislation.
2. If you are utilising a digital NHS COVID pass, you are responsible for having sufficient battery on your smartphone. We recommend that you download a copy to your smartphone (should there be no phone signal) and also print a physical copy, to avoid any problems.
3. If you have a paper NHS COVID pass, you must bring this with you on the day of a fixture. You must bring the original and a photo/photocopy will not be accepted.
4. If you cannot provide an acceptable form of the NHS COVID pass (as defined in point 1), you will not be allowed entry to the stadium. This is legislation in Wales and as identified in point 1 above, Swansea City is duty bound to uphold and enforce.
5. You must follow all Swansea City and stadium staff instructions at all times.
6. You are responsible for deciding whether you should attend any match and prior to attending, supporters should carry out a personal risk assessment based on age, health, susceptibility to infection and clinical vulnerability, while also taking into consideration those in your household and/or extended network/support bubble.
7. By making use of your ticket and attending the stadium for a game you are accepting that you have confirmed that you are fit to do so and are free of any symptoms of COVID-19. Symptoms can be found HERE
If you develop symptoms up to the time of a game you should not attend the match and should seek guidance by calling 111.
Do not attend the stadium if you have any COVID-19 symptoms.
8. In the event that you develop COVID-19 symptoms whilst at the stadium, please notify the nearest member of stadium staff immediately – you will be taken to a designated isolation area in the stadium.
9. You should do all you can to observe social distancing at all times, including on the way to and from the match. If you use public transport, please make sure you are wearing a face covering and complying with all Government advice, found HERE.
10. Supporters will be assigned their normal seat if they are a season ticket holder (unless otherwise contacted by the Ticketing team) or allocated one if making a purchase for an individual game. There will be no social distancing measures in the seating decks.
11. Home match tickets will be issued as print at home tickets which must be used to gain entry to the stadium. Supporters are responsible for printing these home match tickets and must ensure that the quality is satisfactory for all details and barcode to be readable/scannable. Away match tickets are pre-printed physical tickets which are distributed by the away team. Away supporters must ensure they have a valid match ticket prior to attending.
12. Persons aged 11 and over are advised and encouraged to wear a face covering within all areas of the stadium, particularly in enclosed spaces (such as concourses and toilets).
13. Face coverings must be worn within the club shop and ticket office, unless you are exempt. Exemptions can be found HERE.
14. You must only enter the stadium via the gate/access number on your ticket or as otherwise directed by stadium staff.
15. Depending on the regulations in place at any given time, in order to enter the stadium, you may have your temperature taken. If your temperature is 37.8 degrees or above, you may be refused entry to the stadium. The final decision will be made by the Safety Officer. There will be no right of appeal.
16. Hand sanitiser dispensers will be located throughout the stadium, and we ask supporters to use these as directed.
17. Where they are in place, you should follow one-way systems within the stadium as directed - do not go the wrong way around the one-way system and do not stop unless necessary.
18. You must only sit in the seat allocated on your ticket. If passing in a seating row, please attempt to face away from fellow supporters.
19. You should be mindful and respectful of others in your vicinity, including fellow supporters and club staff.
20. You should cover your coughs and sneezes, ideally with a tissue but otherwise into your elbow, and maintain hand hygiene by regularly washing hands with soap and water for 20 seconds OR by using hand sanitiser.
21. If possible, please do not bring any bags to the stadium.
22. You should refrain from throwing the match ball back into play and instead, return to a member of stadium staff.
23. You should not approach any of the players or members of coaching staff at any time. Players and staff are not permitted to sign autographs or pose for photographs at this time.
24. Please report any breach of this COVID-19 supporter code of conduct to the nearest steward or stadium personnel. Please try to detail the stand, row and seat number. We will treat all reported received in the strictest confidence.
25. If you engage in any conduct that is intended to transmit the COVID-19 virus to another person or any conduct that can be reasonably construed to be intending to transmit the COVID-19 virus to another person, you will be ejected from the stadium, your details will be shared with the police and Swansea City reserves the right to take further action.
26. Any breach of this COVID-19 supporter code of conduct shall be addressed by Swansea City.
27. You must adhere to Swansea City’s Ground Regulations – found HERE
28. Swansea City reserves the right to amend this supporter code of conduct from time to time to: (i) reflect changes in relevant laws and regulatory requirements; or (ii) to comply with the latest Government/medical guidance. Swansea City shall publicise any such changes on its website.
Thank you for your support and co-operation. Stay safe.