Swansea City Liberty Stadium disabled ticket system
10th May 2016
The Liberty Stadium has scooped a Customer Service award for their pioneering online booking system for disabled supporters at the 2016 Ticketing Technology Awards.
Swansea was the first club in the Barclays Premier League to introduce the system, enabling disabled fans to purchase their Liberty Stadium tickets online for the first time in December last year.
The system was designed in-house by Liberty Stadium ticket office manager David Enstone, who picked-up the award in Dublin.
The software has since been made available to all other Premier League clubs free of charge so that their own disabled supporters can benefit from the new service.
"We are always looking to develop the ticketing system and to introduce new functions to benefit the stadium's visitors," Enstone said.
"It's a great privilege that the work done around disabled ticketing has been acknowledged with this award."
Swansea City's Vice-chairman, Leigh Dineen, added: "Our ticket office manager deserves a lot of credit as he developed the solution himself in-house.
"The work was initially carried out to benefit disabled Swans fans, but other Premier League clubs were so impressed with the system that we agreed to offer them the opportunity to implement it at their own clubs.''
The Liberty Stadium's new service beat off competition from some major competitors in the ticketing industry including Italian Serie A side Fiorentina (CRM system), Wales Millennium Centre (The contact centre) and Ticketmaster UK (RWC2015).
The judges were impressed with the stadiums' software development of its ticket accessibility for disabled fans at Swansea City and Ospreys saying:
"It is a great example of a stadium team going above and beyond to serve the needs of disabled supporters. The Liberty Stadium is the first to offer online booking of disabled seating - a move which is now being adopted across the Premier League."
The online ticketing site is available HERE. Supporters select the game they wish to attend and then use the Disabled Tickets tab that appears on the right hand side.