Swansea City unveil online ticketing service for disabled fans

26th October

Swansea City's disabled supporters will continue to get a first-class service at the Liberty Stadium thanks to the introduction of a new designated ticketing service.
The club has today introduced a new ticketing development that will enable disabled supporters to purchase their Liberty Stadium tickets online for the first time.
It's understood that Swansea is the first club to introduce the online system, which was designed in-house by Liberty Stadium ticket office manager David Enstone, in the Barclays Premier League.
The development was demonstrated to the club's Disabled Supporters Association first and after some excellent feedback was unveiled to Disability Liaison Officers at the recent Premier League SLO Conference at the Liberty Stadium.
As a result of the feedback, the Swans have also agreed to make the software available to all the other Premier League clubs free of charge so that their own disabled supporters can benefit from the new service.
The development also allows registered disabled supporters to purchase additional tickets for family and friends for the first time - all of which can be printed off at home for ease of entry to the stadium on match day.
Previously, disabled supporters would have had to purchase their ticket by telephone or in person.
"This online service is something the Premier League and its associated clubs has been crying out for over a number of years,'' said Swansea City's vice-chairman Leigh Dineen. "Unfortunately, up until now, nobody has been able to provide the solution.
"Our ticket office manager David Enstone deserves a lot of credit because he has developed the solution himself in-house.
"The work was initially carried out to benefit disabled Swans fans, but other Premier League clubs were so impressed with the system that we have agreed to offer them the opportunity to implement it at their own club. It will allow all disabled supporters across all 20 clubs to enjoy the benefits.''
Online tickets for disabled supporters will be available for the first time for the home fixture against West Ham on Saturday, December 19.
Please note, supporters who require a personal assistant will be able to purchase their tickets online during their appropriate Jack Army sales window.
All supporters that have shown the appropriate documentation this season to have access to a personal assistant ticket will have had the relevant permissions applied to their account. For any supporter who has not provided the relevant documentation, please provide the details to the ticket office so they can enable the permissions for future home games.

The online ticketing site is available HERE
Supporters select the game they wish to attend and then use the Disabled Tickets tab that appears on the right hand side.