Ticket statement

30th July 2013

Statement from Swansea City Vice-Chairman Leigh Dineen:
Swansea City are delighted to announce tickets sales for this Thursday's Europa League third qualifying round first leg tie are going well with over 14,500 tickets sold.
The club has received feedback from some supporters stating they experienced difficulty with their on-line transactions. We wish to make the experience of our supporters the best it can be and, as a result, we fully investigated the ticketing system.
If you have experienced any difficulty with your membership details please inform the Ticket Office on 0844 815 6665 so they can ensure your account is fully operational to prevent any future confusion.
All reported queries on accounts were looked into and supporters were advised of how best to use them for future reference.
On Saturday morning, internet sales were halted for a period of 30 minutes while the internet settings underwent unforeseen maintenance. This was resolved within 30 minutes and the internet function resumed thereafter.
Additional phone lines have been set up on the back of the demand for this fixture and as such the phone queues are averagely under 10 people waiting. However, we would urge supporters to use the internet - if possible - for immediate transactions of the purchase.
The telephones are typically very busy between the hours of 10am to 12pm and supporters are asked to bear this in mind if choosing to purchase their tickets over the phone.
The club has launched a new 'view per block' function and we would ask fans to use this to see the fantastic view every section of the Liberty Stadium offers.
Additionally, there is a seat selector function which allows you to select the block and seat you wish to sit in. So if you prefer to be middle of a row or an aisle seat, you now have the power to choose (subject to availability).
If you have not purchased your tickets yet, please click on the link HERE for a quick and easy purchase.
I thank you for your continued support and look forward to our first home Europa League fixture this coming Thursday.