Matchday guide

Fans v Bristol Rovers


All season ticket holders have access to a digital in-app ticket, through the Swans Official app. 

Supporters are reminded that season ticket cards will also remain fully operational, and ticket holders are welcome to use whichever option is most suitable for them.

If there is any issue with your season ticket, we encourage you to get in touch with the ticket office using the contact details further below in this article.


Supporters are reminded that they can also access a digital copy of their season ticket or matchday ticket via the Swansea City app. 

To use the in-app ticketing service, supporters should ensure their app is up to date and that they are running the latest version to ensure the correct tickets are pulling through. This may involve visiting your relevant app store.

Ticket holders will need to use their Swansea Club Account to access their ticket and ensure it is linked to the correct season ticket account. For more information on this and a walkthrough of the steps needed, please visit our FAQs.

Eligible supporters can access the ‘Jacks’ tab of the Swans app and click ‘view your matchday ticket’. This may prompt users to log in with their Swans Club Account, before displaying their ticket(s).

Swansea City would like to remind supporters who wish to use this service that it is the responsibility of ticket holders to check that their in-app ticket is visible before they travel to the Stadium. You will need internet connection for your season ticket to appear and we highly recommend adding your ticket to your smartphone wallet if possible.

Supporters are reminded that season tickets and print at home tickets will also remain fully operational, and ticket holders are welcome to use whichever option is most suitable for them.

Click HERE for our FAQs.


The quickest and easiest way for supporters to purchase is online. Click HERE to buy tickets.

Tickets can be accessed in a number of ways: print at home, collection from the ticket office, or as an in-app digital ticket.

The ticket office is open on matchdays from 9am as well as the day prior for in-person visits.

You can also speak to the club’s ticket office staff by calling 01792 616400 and selecting option one.

Tickets are also available to purchase on matchday from the ticket office, however, the club strongly recommends that supporters purchase tickets as early as possible to avoid any delays on matchday.

Click HERE for help buying tickets.


Any supporters looking to collect matchday tickets will be able to do so from the ticket office or collection pod only.


The ticket office will be open for in-person visits every Thursday and Friday between 9am and 5pm. The office will also be open every match day from 9am until kick off. If there are any changes to to this, supporters will be updated via our social media channels. 

The team can also be reached via email on or phone (01792 616400 and select option 1). 

Please note as of March 13, 2023 the ticket office will become fully cashless and no cash payments will be accepted.



Hospitality guests are reminded that our lounges open two hours before kick-off, except for the Gower Lounge which is one hour before kick-off.

Please ensure you and your respective guests have the necessary tickets and passes. 

We will not be able to issue match-specific tickets or passes on the day. Therefore, if you require re-prints please contact the office on 01792 616628 as soon as possible. 


All tickets and passes will be available from the hospitality collection office on the ground floor. This is sign posted outside. 

Please note collections are no longer taking place from main reception.

If you would like to collect from the Stadium ahead of the matchday, please contact the team on 01792 616628 and this can be arranged.


We have created a Travelling to the Stadium guide to help make your journey to SA1 as simple as possible. You can find that information here.

Public parking is available at the Park and Walk site across the road from the Stadium at a charge of £7 per car. 

Please see the road closures map below for up to an hour post-match. 

Map of the Swansea City stadium showing directions from park and walk

There are electric charging point bays within the West Car Park available to use at a competitive rate. Please note, these bays are only for electric cars that are being charged during their stay here and we ask all guests are respectful of this.



You can also book parking in advance through our official parking partners Event Support Team.

Click here to view all available parking options for our upcoming home matches.


The club shop is open between from 9.30am until 6pm on Saturday fixtures, and 1pm until 8pm on weekday evening fixtures.

To keep up to date with all of the latest opening hours, click here

Please note as of March 13, 2023 the club shop will become fully cashless and no cash payments will be accepted.


The Westacres south stand is home to our family zone had a makeover for the 2022-23 season thanks to Superbowl UK.

Our Junior Jacks can now enjoy a number of games and activities in the new Superbowl UK area, with children’s entertainer ‘Roly Poly’ also providing entertainment for our youngest fans, with members of the Swansea City Foundation on hand to join in the fun!

Entertainment begins when turnstiles open, so please join us early to make the most of our activities!

We also have new partners Nathaniel Car Sales on site, as well as Pure Football who will be taking over half-time in the stadium, where children will have a upgraded penalty shoot-out against Cyril the Swan.

Please note: Family activities will be moved from the south stand to the fan park when it is in operation.


The Riverside Lounge will be open for all match ticket holders from two hours before kick-off.

Supporters can take advantage of our cheapest prices on food and beverages up until 45 minutes before kick-off.


New for 2023-24, the club has introduced self-order units to the West Stand and South Stand concourses which allows supporters to order food and drinks in a fast, effective manner.

Self-order units will be in operation from 1.30pm with supporters able to order food and drink on arrival and collect at the designated collection points within the concourses.

It is recommended that supporters pre-order food and drinks for half-time and this can be done as soon as turnstiles open at 1.30pm.

For information on how to use the units, please click the button below.


As a club we want the Stadium to be an inclusive and enjoyable environment for all supporters.

We have introduced an inclusion room at the Stadium which will be available to supporters who may require a quiet space at home matches during the 2022-23 season, while the Disabled Supporters’ Association (DSA) has presented the club with new ear defenders for supporters who can find loud noises challenging.

This is part of our ongoing commitment remain a wholly inclusive and welcoming club for everyone, while we are working on a new campaign ahead of our game against Blackburn which we hope will resonate with fans and reiterate our club-wide stance.

For more information about accessible facilities in the stadium, click here.


Love Football. Protect the Game.

Swansea City is fully supportive of the FA, Premier League and EFL’s ‘Love Football. Protect the Game’ campaign.

The campaign targets activity such as entering the pitch without permission, carrying or using smoke bombs or pyrotechnics and throwing objects - as well as drug use and discriminatory behaviour.

As a club we have a zero tolerance approach to discrimination of all forms. We will always be unwavering in our support of our players, staff, supporters and the community that we proudly represent, and we are united as a club on the fight against discrimination.

If any supporter is reported to – and subsequently proven guilty – of racial discrimination either at the Stadium or on our travels, then they will face a lifetime ban from stadiums and we will work closely with the authorities on the issue.

Throwing objects

As a club, we have a zero tolerance approach to the throwing of objects on to the field of play. We will take a firm stance against any supporter(s) who is found to be guilty of such an offence either at the Stadium or when we play away from home.

Persistent Standing

The Stadium is an all-seater stadium. In the interest of everyone’s safety, we ask that all fans abide by this and thank you for your support.