All season ticket holders have access to a digital in-app ticket, through the Swans Official app. 

Supporters are reminded that season ticket cards will also remain fully operational, and ticket holders are welcome to use whichever option is most suitable for them.

If there is any issue with your season ticket, we encourage you to get in touch with the ticket office using the contact details further below in this article.

Supporters are reminded that they can also access a digital copy of their season ticket or matchday ticket via the Swansea City app. 

To use the in-app ticketing service, supporters should ensure their app is up to date and that they are running the latest version to ensure the correct tickets are pulling through. This may involve visiting your relevant app store.

Ticket holders will need to use their Swansea Club Account to access their ticket and ensure it is linked to the correct season ticket account. For more information on this and a walkthrough of the steps needed, please visit our FAQs.

Eligible supporters can access the ‘Jacks’ tab of the Swans app and click ‘view your matchday ticket’. This may prompt users to log in with their Swans Club Account, before displaying their ticket(s).

Swansea City would like to remind supporters who wish to use this service that it is the responsibility of ticket holders to check that their in-app ticket is visible before they travel to the Swansea.com Stadium. You will need internet connection for your season ticket to appear and we highly recommend adding your ticket to your smartphone wallet if possible.

Supporters are reminded that season tickets and print at home tickets will also remain fully operational, and ticket holders are welcome to use whichever option is most suitable for them.

Click HERE for our FAQs.

The quickest and easiest way for supporters to purchase is online. Click HERE to buy tickets.

Tickets can be accessed in a number of ways: print at home, collection from the ticket office, or as an in-app digital ticket.

The ticket office is open on matchdays from 9am as well as the day prior for in-person visits.

You can also speak to the club’s ticket office staff by calling 01792 616400 and selecting option one.

Tickets are also available to purchase on matchday from the ticket office, however, the club strongly recommends that supporters purchase tickets as early as possible to avoid any delays on matchday.

Click HERE for help buying tickets.

Any supporters looking to collect matchday tickets will be able to do so from the ticket office or collection pod only.

The ticket office will be open for in-person visits every Thursday and Friday between 9am and 5pm. The office will also be open every match day from 9am until kick off. If there are any changes to to this, supporters will be updated via our social media channels. 

The team can also be reached via email on ticketing@swanseacity.com or phone (01792 616400 and select option 1). 

Hospitality guests are reminded that our lounges open two hours before kick-off, except for the Gower Lounge which is one hour before kick-off.

Please ensure you and your respective guests have the necessary tickets and passes. 

We will not be able to issue match-specific tickets or passes on the day. Therefore, if you require re-prints please contact the office on 01792 616628 as soon as possible. 

All tickets and passes will be available from the hospitality collection office on the ground floor. This is sign posted outside. 

Please note collections are no longer taking place from main reception.

If you would like to collect from the Swansea.com Stadium ahead of the matchday, please contact the team on 01792 616628 and this can be arranged.

There is some onsite parking available which can be paid for on the day on a first-come, first-served basis.

We also have match-by-match parking available at the lcv Group site. This is charged at £7 per car. To book this parking option in advance, please click here.

Please see the road closures map below for up to an hour post-match. 

There are electric charging point bays within the West Car Park available to use at a competitive rate. Please note, these bays are only for electric cars that are being charged during their stay here and we ask all guests are respectful of this.

PARKING WITH OUR PARKING PARTNERS

You can also book parking in advance through our official parking partners Event Support Team.

Click here to view all available parking options for our upcoming home matches.

Further options include: Landore Park and Walk and Morrisons.

The club shop is open between from 9.30am until 6pm on Saturday fixtures, and 1pm until 8pm on weekday evening fixtures.

To keep up to date with all of the latest opening hours, click here. 

Please note as of March 13, 2023 the club shop will become fully cashless and no cash payments will be accepted.

Head to the Westacres South Stand to visit our family zone.

Our Junior Jacks can now enjoy a number of new games and activities in the newly designed family fan zone. 

Children’s entertainer Heaven Sent Parties provides music and entertainment for our youngest fans. While members of the Swansea City AFC Foundation team run our table football, penalty shootout, and basketball activations.

One young fan will be invited to read out the team news 60 minutes before kick-off.

Entertainment begins when turnstiles open, so please join us early to make the most of our activities!

What some more information about the family stand? 

The Mel Nurse Bar is open for all match ticket holders from two hours before kick-off and remains open for an hour after full time.

We would love to see you there! 

Self-order units are in place in the West Stand and South Stand concourses which allows supporters to order food and drinks in a fast, effective manner.

Supporters able to order food and drink on arrival and collect at the designated collection points within the concourses. You can also save time on the half-time queues by pre-ordering your food and drink. 

For information on how to use the units, please click the button below.

The Swansea.com Stadium has a multi-purpose quiet space and multi-faith room with prayer facilities in the West Stand.

We call this the inclusion room, and it is based in a room called The Cwtch which can be access from the West Stand concourse, and from main reception.

The quiet space was introduced following consultation with Disabled Supporters Association who raised the need for safe spaces within noisy stadiums so that supporters can go here if the environment becomes too much.

The Cwtch and Inclusion Room also acts as a multi-faith room and includes prayer facilities including prayer mats.

If you need to access the room for any reason, please speak to your nearest steward.

For more information about accessible facilities in the stadium, click the button below.

The club are encouraging supporters to request songs to be played in the stadium pre-match and at half-time. Please submit your request and the matchday DJ will review.

Love Football. Protect the Game.

Swansea City is fully supportive of the FA, Premier League and EFL’s ‘Love Football. Protect the Game’ campaign.

The campaign targets activity such as entering the pitch without permission, carrying or using smoke bombs or pyrotechnics and throwing objects - as well as drug use and discriminatory behaviour.

As a club we have a zero tolerance approach to discrimination of all forms. We will always be unwavering in our support of our players, staff, supporters and the community that we proudly represent, and we are united as a club on the fight against discrimination.

If any supporter is reported to – and subsequently proven guilty – of racial discrimination either at the Swansea.com Stadium or on our travels, then they will face a lifetime ban from stadiums and we will work closely with the authorities on the issue.

Throwing objects

As a club, we have a zero tolerance approach to the throwing of objects on to the field of play. We will take a firm stance against any supporter(s) who is found to be guilty of such an offence either at the Swansea.com Stadium or when we play away from home.

Persistent Standing

The Swansea.com Stadium is an all-seater stadium. In the interest of everyone’s safety, we ask that all fans abide by this and thank you for your support. 

For home league fixtures, turnstile doors will open 90 minutes prior to kick off. This is subject to change for other fixtures such as friendlies or cup games.

Hospitality doors open two hours prior to kick off.