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Coronavirus Update

18th March
Club

Following the dynamically developing situation around Coronavirus, Swansea City will endeavour to keep supporters updated on matters relating to the football club.

Following the Government’s updated statement on Monday evening, the club was already in a strong position to act on the advice and respond accordingly to protect the health and wellbeing of its employees, their families and our supporters.

The majority of staff have been working from home since Friday. This was extended to all staff on Monday with the exception of a minimum number to maintain essential club and stadium operations on an ad hoc and minimal basis.

The club’s training grounds at Fairwood and Landore have both been closed for this week and will be reviewed over the weekend.

Swansea City chairman, Trevor Birch, said: “I am sure everyone will appreciate that we must take all steps within our control to mitigate the risk of this virus spreading within our workforce, our families and supporters.

“This is an unprecedented and dynamic situation. We must reflect this and all work to respond to it as it develops.

“With respect to the wider implications for our club and our playing season, the matter is under review within the EFL who are monitoring the situation as it develops.

“On behalf of everyone at the football club, please follow the health advice available; look after yourselves, your families and elderly friends and neighbours. Stay safe.’’

Please find below a general update for supporters:

Ticket Office

The ticket office at the Liberty Stadium is now closed in line with general Government advice.

For any queries, please email ticketoffice@liberty-stadium.com in the first instance due to issues nationally with the UK mobile phone networks. If you have no access to email, phone 01792 616400.

Match and season tickets are still valid for any rearranged games. We will update supporters as soon as we get further details from the EFL or Government.

UK mobile issues information can be found HERE

Season Tickets

The club has extended the March 31 deadline for season ticket renewals to April 30 in the first instance.

Supporters wishing to renew are still able to do so online.

For those supporters unable to renew online, please email ticketoffice@liberty-stadium.com with your details and requirements. Ticket office staff will endeavour to assist you or place your seats on hold until the situation allows for you to call in person to the ticket office at a later date.

Alternatively, phone 01792 616400. However, due to issues nationally with the UK mobile networks, we cannot guarantee connectivity at this time.

Retail

As previously communicated, the club shop at the Liberty Stadium is closed until further notice, although at the time of writing the outlet at Debenhams in the city centre is still open.

Supporters can still purchase merchandise via our online store. However, in line with Government advice, the online retail service will operate with minimum staff so there may be slight delays in despatching orders of up to 7 working days.

For any queries, please email sales@swanseacity.com in the first instance. Alternatively, phone 01792 616400. However, due to issues nationally with the UK mobile networks, we cannot guarantee connectivity at this time.

Contacts

Due to the current issues nationally with the UK mobile networks, we would ask supporters to minimise phone calls to the football club.

In line with Government advice, all club staff are currently working from home, while aiming to answer supporter queries and requests as efficiently as possible.

Please use the following email addresses to contact the various departments within the club.

Ticketing: ticketoffice@liberty-stadium.com

Commercial: sponsorship@swanseacity.com

Retail: sales@swanseacity.com

Media: media@swanseacity.com

Hospitality: hospitality@swanseacity.com

Stadium: info@swanseacity.com

General enquiries: info@swanseacity.com

If you have no access to email, then please call 01792 616400 Mon – Friday: 9am – 5pm.

However, due to issues nationally with the UK mobile networks, we cannot guarantee connectivity at this time.

 

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