Matchday Guide | Swansea City v Manchester City (Carabao Cup)

Supporters are reminded that season tickets will not work for this fixture and will not allow access to the stadium.

All fans should now have received their digital match tickets via email for the fixture. Your tickets will also be appearing in your Swans App.

If you have not received your tickets yet, please check your junk/spam folder, and then contact the ticket office by emailing ticketing@swanseacity.com.

Tickets can be accessed via the Swans Official app. 

To use the in-app ticketing service, supporters should check their app is up to date and that they are running the latest version to ensure the correct tickets are pulling through. This may involve visiting your relevant app store.

Ticket holders will need to use their Swansea Club Account to access their ticket, and ensure it is linked to the correct season ticket account. For more information on this and a walkthrough of the steps needed, please visit our FAQs.

Eligible supporters can access the ‘Jacks’ tab of the Swans app and click ‘view your matchday ticket’. This may prompt users to log in with their Swans Club Account, before displaying their ticket(s).

Swansea City would like to remind supporters who wish to use this service that it is the responsibility of ticket holders to check that their in-app ticket is visible before they travel to the Swansea.com Stadium. You will need internet connection for your season ticket to appear, and we highly recommend adding your ticket to your smartphone wallet before travelling if possible.

Click HERE for our FAQs.

This match is now sold out and it is not possible to purchase tickets for the fixture.

Thank you for your magnificent support.

Any supporters looking to collect matchday tickets will be able to do so from the ticket office.

Ticket office opening hours

10am        Ticket office opens within the club shop
3pm           Main ticket office opens for matchday enquiries
8.45pm     Ticket office closes

North East Egress

There is now a permanent fence line situated along the back of our north car park. The introduction of this fence line is to support the club’s safety and security procedures on a matchday. 

Supporters who are parked in the North Car Park, or have accessibility requirements, will be able to access the car park. However, they will be held for a short period of time until it is safe to allow access through the perimeter gates.

More information can be found here.

The lcv Group

Parking at The lcv Group car park has now sold out.

Please note, this car park is also impacted by the stadium road closures.

Virgin Media Site

Our parking partners Big Parking also offer offsite parking options at the Virgin Media Site.

It takes around 15 minutes to walk from the stadium to the car park and parking is charged at £10. 

You can find out more and pre-book parking for this site HERE.

Landore Park and Walk

Parking may be available at the council-owned Landore Park and Walk site adjacent to the Swansea.com Stadium. 

It is not possible to pre-book parking here, and parking will be allocated on a first-come, first-served basis.

Click HERE for information.

Morrisons 

Long-stay parking can be booked online in advance at the Morrison's car park (Morfa).

This has now sold out. Do not park here on the day without pre-booking, as parking wardens will check and you may be fined.

Other Parking Options

Some local businesses near the ground offer matchday parking. Some examples of these include Swansea Tennis Club, Landore Social Club, and Copperworks Bar.

The stadium is a 30-minute walk or 10-minute taxi journey from the Swansea train station. The train station also has a large multi-storey car park which holds 700 cars.

Morfa Retail Park

Supporters are reminded that matchday parking restrictions are in place in the Morfa Retail Park car park, and these will be applied. Supporters attending the match should not attempt to park here.

Street Parking

When parking in the area surrounding the stadium, supporters are asked to pay attention to any parking signs and restrictions. We also ask that anyone travelling to the Swansea.com Stadium be considerate of our neighbours and please do not block driveways or pavements. Thank you.

The Mel Nurse Bar will open its doors two hours before kick-off. It is open to all home supporters, but you will need to show a match ticket in order to gain access. 

The bar will also remain open post-match and we'd love to see you there.

We encourage supporters to return their cups to designated collection points when they have finished their drinks. These points are clearly marked.

Please do not use the collection points to dispose of rubbish and food waste as this makes additional work for our cleaning staff. Thank you for your co-operation.

The club shop will be open from 10am until 8pm. You will also be able to make ticket purchases from the club shop after 3pm.

Please note, the Swansea.com Stadium is a cashless venue.

The Westacres South Stand is home to our Buzz Parks family zone, with games and activities starting when turnstiles open.

Swansea City AFC Foundation will be providing entertainment with our table football, Batak Machine, and ping pong games.

And you can also take part in our games and dancing hosted by resident South Stand entertainer Jo Jo from Heaven Sent Parties.

We will be selecting one young supporter to do the honours and read out the Swans team news around an hour before kick-off..

Coming to a game for the first time? Check out the link below and find out how to collect your first time fan pack! 

Swansea City has a multi-use quiet space with prayer facilities located in the stadium's West Stand.

The Cwtch can be accessed via a door at the north end of the West Stand concourse (located at the foot of the Access D - or Snoop Dogg - stairwell) or via main reception.

The Cwtch will be showing the match on TV, people who choose to leave the stands and access the space can continue to watch the game.

Supporters can also use this space to pray and reflect. For those who require them, prayer mats - which are available to borrow - are stored in the room.

For more information about accessible facilities in the stadium, click here.

Swansea City aims to create a welcoming and inclusive environment for everyone and we understand that not everyone enjoys a game in the same way.

We have a number of in-stadium facilities - including ear defenders, and audio commentary - to ensure supporters enjoy their matchday and further information about these can be found HERE.

The club has joined with AccessAble to create visual guides. These can be viewed HERE.

Supporters located in the South Stand, are invited to head to the WildSpace Sensory Zone on the west side of the concourse for a quieter pre-match experience.

If you require additional support, please speak to our friendly Disability Liaison Steward (they wear green) on the day, or email us in advance to let us know how we can help.

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Swansea City is proud to be the first EFL club to have a permanent BSL provision at the ground.

Our interpreter, Talina Jones, will appear on the big screen with our stadium announcer Kev Johns to bring the full matchday experience to Deaf and hard of hearing supporters at the stadium.

And will also be on hand to support fans for whom BSL is their main language.

Click here to find out more.

Supporters are reminded that there is now a permanent fence line situated along the back of our north car park. The introduction of this fence line is to support the club’s safety and security procedures on a matchday.

Supporters who are exiting the stadium via the northeast corner (adjacent to the River Tawe) will have two route options: 

• Head South towards the Westacres South Stand (past the Mel Nurse Bar) and in the direction of the ticket office.
• Head North along the river path; supporters who are walking towards Rossi’s/Landore can use the widened route towards the council-owned footpath adjacent to the River Tawe.

Supporters who are parked in the North Car Park, or have accessibility requirements, will be able to access the car park. However, they will be held for a short period of time until it is safe to allow access through the perimeter gates.

We thank you for your support and understanding.

The Jack Army are known for their loud and passionate support as well as their community values.

We wish to work with supporters to uphold these standards for generations to come and are committed to creating an inclusive environment, free of discrimination and harassment.

Supporters are reminded that anyone exhibiting behaviour that is unruly, threatening, or violent, or using language which is abusive, or discriminatory (including based on race, ethnicity, religion, gender, gender identity, ability, and/or sexual orientation) is not welcome in our football club.

Anyone caught behaving this way may be refused entry to, or removed from the stadium.

If you witness any unacceptable conduct, please report this to your nearest steward or text the Stadium Control Room with details of the conduct (including location) to 07886 276015.

Thank you for your support.