Season-ticket renewal deadline extended until further notice
Swansea City supporters are advised the deadline for season-ticket renewals has been extended until further notice.
The deadline had been extended on two previous occasions due to issues affecting some supporters who had sought to renew through Zebra Finance, who have been experiencing difficulties.
The club has secured a new finance provider but - while the required technical support network is in the process of being established and checked - the decision has been taken for a further extension to allow any outstanding fans the opportunity to secure their seat for the 2019-20 campaign.
Details on the new finance provider will be confirmed in due course, along with a definitive deadline date.
If you are an existing season ticket holder who would like to renew using the five or 10-month instalment plan for the 2019-20 season, please contact the ticket office at email@example.com or by calling 01792 616400 during office opening hours.
Please be advised that your seat and season ticket price will not be affected due to the delay and the club will be in contact once the technical issue has been resolved.
All supporters who have already purchased their season tickets for the 2019-20 season using Zebra Finance and have signed their agreement do not need to be concerned. Your agreement terms will be honoured for the remainder of your finance contract.
Details on renewal prices and how to renew are below:
Senior citizen (65+) & full-time students
How to renew
The quickest and easiest way for supporters to renew their season ticket is to do so online HERE. Supporters are also welcome to visit the ticket office or phone 01792 616400 to renew their season ticket.
To renew online, you must ensure you have:
- A Swans Club Account.
- Are able to log in via login.swanseacity.com
- Are linked to their own correct season ticket account number under the “Link My Account” page of their profile. This number needs to match the number on the bottom left corner of your card.
- If the wrong account is linked, please email firstname.lastname@example.org.
IMPORTANT: If you wish to renew online and haven’t yet created your Swans Club Account, please read our story HERE for more information on how to create your new account. If you need help, please email email@example.com as soon as possible.
Please ensure that you have a valid email address at the time of renewal, as your application cannot be completed without one.
All existing season ticket holders who renew will NOT receive new cards in the post, so please make sure you keep your current season card. Your season ticket will also be available on the official Swans App to use for matchday entry.
Supporters are advised that the club will be making two significant age group changes to ticket categories next season, increasing the seniors age from 60 to 65 and children from under-16 to under-18. For more information, click HERE.
For clarity, to qualify for the senior rate for existing season ticket holders, you must be 60 on August 1, 2019. Similarly, if you are 18 on August 1, 2019 then you will not qualify for the junior rate.
Supporters purchasing student season tickets will be required to provide proof of their enrolment in full-time education by October 31, 2019. Valid proof of eligibility is a dated and stamped letter from your school or university stating that you will be undertaking a full-time course during the 2019-20 season, or a valid date-specific student ID card.
For further information, please email the ticket office at firstname.lastname@example.org or phone 01792 616400. You can also visit the ticket office in person between the hours of 10am and 6pm, Monday to Friday, or 10am and 4pm on Saturdays.
You can also request a call back by emailing email@example.com (be sure to include your full name, account number and contact number).
* Please note there is a £3.50 booking fee per season ticket when purchasing online, over the phone or in person.