Supporter guide for Swansea City v Blackburn Rovers
Swansea City is delighted to welcome supporters back to the Swansea.com Stadium for our first home game of the season against Blackburn Rovers on Saturday.
Ahead of kick-off, we would like to provide supporters with some important updates about this fixture and future matchdays in SA1.
In June the club held a fans' forum regarding matchday atmosphere where several ideas were shared amongst supporters and senior club staff, including head coach Russell Martin and chief executive Julian Winter.
The topic of pre-match music was universally popular with supporters, with more than a thousand requests being made via an online form. We have subsequently created a playlist of the most popular songs chosen which will be played over the course of the season – starting with Saturday’s home game against Blackburn.
We are also delighted to inform fans that we will have a DJ located in the East Stand who will contribute to the build up to kick-off.
The DJ will be playing from 2.30pm and when supporters hear the 'Swansea City Song' by Roger Evans, we would ask you to get to your seats as that will be the cue for the players lining up in the tunnel. Our players will also be forming a huddle once more right before kick-off, at which time 'Hymns and Arias' will play, allowing our vociferous supporters to make all the noise and get behind our team.
As a club we have also been working very hard on creating something special to heighten the atmosphere, and have recently asked supporters to complete a survey to identify their favourite club icons – the results of which will be visible through several flags across the East Stand.
We also have a huge array of other flag designs for the Jack Army to use on a matchday.
Our Swansea City AFC Foundation staff will be on hand to issue a number of flags to supporters in the East Stand. These must be returned post-match so that they can be enjoyed at future games. There is significant investment in these flags, therefore we need your co-operation with this at every home match. The flag team will be identifiable in bright green tabards so please ensure they have full co-operation at all times. No flags can be removed from the stadium.
SEASON TICKET HOLDERS
As a reminder, 2021-22 season ticket holders who have renewed for the 2022-23 season, in the same seat in the same price bracket, should continue to use their existing season card as this will be reactivated for the season ahead.
All tickets were posted out to those who have purchased a new season ticket for the 2022-23 season (i.e. supporters who did not have a season ticket for the 2021-22 season).
Additionally, new season tickets have been posted to supporters who renewed for the 2022-23 season, but have made seat moves or price bracket changes.
Season ticket holders also have access to a digital in-app ticket. Supporters are reminded that season ticket cards will also remain fully operational, and ticket holders are welcome to use whichever option is most suitable for them. For more information please click below.
Supporters are reminded that they can also access a digital copy of their season ticket or matchday ticket via the Swansea City app.
To use the in-app ticketing service, supporters should ensure their app is up to date and that they are running the latest version to ensure the correct tickets are pulling through. This may involve visiting your relevant app store.
Ticket holders will need to use their Swansea Club Account to access their ticket and ensure it is linked to the correct season ticket account. For more information on this and a walkthrough of the steps needed, please visit our FAQs.
Eligible supporters can access the ‘Jacks’ tab of the Swans app and click ‘View your matchday ticket’. This may prompt users to log in with their Swans Club Account, before displaying their ticket(s).
Swansea City would like to remind supporters who wish to use this service that it is the responsibility of ticket holders to check that their in-app ticket is visible before they travel to the Swansea.com Stadium. You will need internet connection for your season ticket to appear and we highly recommend adding your ticket to your smartphone wallet if possible.
Supporters are reminded that season tickets and print at home tickets will also remain fully operational, and ticket holders are welcome to use whichever option is most suitable for them.
Click HERE for our FAQs
There are still tickets available for this fixture. The quickest and easiest way for supporters to purchase is online. Click HERE to buy tickets.
Tickets can be accessed in a number of ways: print at home, collection from the ticket office, or as an in-app digital ticket.
The ticket office is open on Thursday and Friday from 9am-5pm for in-person queries and will also open on matchday from 9am.
You can also speak to the club’s ticket office staff by calling 01792 616400 and selecting option one.
Tickets are also available to purchase on matchday from the ticket office, however, the club strongly recommends that supporters purchase tickets as early as possible to avoid any delays on matchday.
Click HERE for help buying tickets.
Supporters are reminded that Friday (August 5) will be the final day of sales for 2022-23 season tickets. These will come off sale online at 11.59pm on August 5.
Any supporters looking to collect matchday tickets will be able to do so from the ticket office only.
Please contact the ticket office if you have any queries regarding your ticket. This might include the following:
- You are an eligible season ticket holder and have not received your season-ticket card
- You have purchased a matchday ticket and have not received your print at home copy
A reminder that new cards were only posted to supporters who did not have a season ticket in the 2021-22 campaign, or were existing ticket holders and have moved seat or changed price class.
We ask you to please contact the ticket office team via email email@example.com or phone (01792 616400 and select option 1).
The ticket office will also be open for in-person visits every Thursday and Friday, between 9am and 5pm.
Supporters should be aware that we expect a high volume of queries ahead of the first home game of the season and therefore we urge anyone experiencing an issue with their ticket or account to get in touch with the team well in advance of August 6. This will ensure we can resolve any issues in a timely manner for you.
Please note the ticket office will be open from 9am on matchday.
Hospitality guests have all been issued with new accreditation for the upcoming season, which has now been processed. All seasonal guests have been contacted directly by the hospitality team regarding their package and will receive a further update ahead of the first game.
We ask guests who have not received their accreditation or communication regarding their package to contact the team as soon as possible on 01792 616628.
We are expecting a high volume of queries on our first home game of the 2022-23 season and therefore thank you for your patience. We ask if you have any queries to please contact us ahead of matchday which will ensure we can resolve your query in a timely manner and avoid any issues.
All hospitality collections will be available from main reception. Doors open at 1pm.
If you would like to collect from the Swansea.com Stadium ahead of the matchday, please contact the team on 01792 616628 and this can be arranged.
Hospitality guests are reminded that our lounges open two hours before kick-off (1pm), except for the Gower Lounge which is open from one hour before kick-off (2pm).
PARKING AND TRAVEL
We have created a Travelling to the Swansea.com Stadium guide to help make your journey to SA1 as simple as possible. You can find that information here.
Supporters are advised that there are some road closures in Swansea on Saturday August 6 due to the Volvo 2022 World Triathlon Para Series. For the complete list of road closures, click here.
The club shop is open between 9am and 6pm on Saturday (August 6), for supporters to shop the 2022-23 range.
The Westacres south stand is home to our family zone, which has had a makeover for the 2022-23 season. We are excited to unveil a fresh new look within our south concourse, thanks to Superbowl UK.
Our Junior Jacks can now enjoy a number of games and activities in the new Superbowl area, with children’s entertainer ‘Roly Poly’ also providing entertainment for our youngest fans, with members of the Swansea City Foundation on hand to join in the fun!
Entertainment begins when turnstiles open at 1.30pm, so please join us early to make the most of our activities!
We also have new partners Nathaniel Car Sales on site, as well as Pure Football who will be taking over half-time in the stadium, where children will have a upgraded penalty shoot-out against Cyril the Swan.
The Riverside Lounge will be open for all match ticket holders from 1pm, with turnstiles open from 1.30pm.
Supporters can take advantage of our cheapest prices on food and beverages until 2.15pm.
As a club we want the Swansea.com Stadium to be an inclusive and enjoyable environment for all supporters.
We have introduced an inclusion room at the Swansea.com Stadium which will be available to supporters who may require a quiet space at home matches during the 2022-23 season, while the Disabled Supporters’ Association (DSA) has presented the club with new ear defenders for supporters who can find loud noises challenging.
This is part of our ongoing commitment remain a wholly inclusive and welcoming club for everyone, while we are working on a new campaign ahead of our game against Blackburn which we hope will resonate with fans and reiterate our club-wide stance.
For more information about accessible facilities in the stadium, click here.
Love Football. Protect the Game.
Swansea City is fully supportive of the FA, Premier League and EFL’s ‘Love Football. Protect the Game’ campaign.
These actions will target activity such as entering the pitch without permission, carrying or using smoke bombs or pyrotechnics and throwing objects - as well as drug use and discriminatory behaviour.
As a club we have a zero tolerance approach to discrimination of all forms. We will always be unwavering in our support of our players, staff, supporters and the community that we proudly represent, and we are united as a club on the fight against discrimination.
If any supporter is reported to – and subsequently proven guilty – of racial discrimination either at the Swansea.com Stadium or on our travels, then they will face a lifetime ban from stadiums and we will work closely with the authorities on the issue.
The Swansea.com Stadium is an all-seater stadium. In the interest of everyone’s safety, we ask that all fans abide by this and thank you for your support.