Supporter guide for Swansea City v Stoke City
If you are heading to the Swansea.com Stadium for tonight's game, read the below information for everything you need to know.
Fans are reminded that they must adhere to the code of conduct found HERE.
An update regarding tickets was published last week (August 12) which can be found HERE. This guide has full information around season tickets, match tickets and digital tickets.
All season ticket holders will have access to a digital season ticket, which is available in the Swans App. Fans must ensure that they have linked their season ticket to their Swans Club Account and log in to the app to view. However you can use your 2019-20 season card (if you have not moved seat/changed price category). All NEW season ticket holders have been sent a new card.
The ticket office will be open 9am-8pm on Tuesday, August 17.
If there are any queries, please contact firstname.lastname@example.org in the first instance as you will receive a quicker response via email.
Supporters are reminded that it’s important they arrive early and ensure their ticket is ready. This includes ensuring that their mobile phone is charged and able to be scanned, if this is the method they choose to use on entry.
The in-app ticket is now a QR code so fans are reminded to update their apps to ensure the right barcode is being used. Full details on this are found HERE
If fans arrive late, we may be unable to resolve issues.
The Swansea.com Stadium refresh
Over the summer period, the club has been working to refresh the stadium, including implementing a new Digital PA system, a redecoration of the stadium steel structure and framework, and introduction of automatic full height turnstiles.
Last week, the stadium was newly named the Swansea.com Stadium, and fans should be aware that the external signage is still in refurbishment with the final works to be completed in the coming weeks.
Fans may notice that there will be some of the old branding in areas of the stadium. However, in the coming weeks, this will also be updated. Fans will understand this a lengthy process and the club is aware of the work that is needed to make all of the signage to the highest standards possible. We appreciate your support and patience with this process.
As aforementioned, the new full height turnstiles are now in operation at the stadium. Fans should scan their ticket on the digital reader and push the gate to move through. We ask that supporters move through the turnstiles after scanning their card/app in a timely manner. To reduce queue size fans are reminded to turn up early.
Please note that staff will be available to provide assistance for anyone who needs, or wishes, to use the larger circumference pass gate.
Turnstiles will open 90 minutes before kick-off and fans are advised to enter early to avoid queues and ensure their ticket is working as it should.
The club shop will be open between 1pm and 8pm on Tuesday, August 17. Full opening hours can be found on the store website HERE.
There will be no concourse catering available at this fixture. Fans are allowed to bring a soft drink and small snack with them into the stadium for this fixture.
Hospitality guests will be able to order drinks to their table via the ‘Zapaygo’ App. All guests will receive an email with details on how to use the app and lounge hosts will also be able to assist.
Guests are reminded that we are now operating a cashless stadium.
There will be parking available at the Landore Park and Walk (adjacent to the Council Park and Ride facility), at a cost of £6 per car.