Supporter information | Swansea City v Reading
Supporters who have tickets for the Reading fixture on Saturday, November 27 (3pm) are encouraged to arrive at the Swansea.com Stadium as early as possible.
Since the introduction of the scheme in Wales, all supporters over 18 attending Swansea City fixtures at the Swansea.com Stadium have had their NHS COVID pass checked before entry. This is thanks to supporters arriving in a timely manner, allowing everyone to be admitted safely.
Ahead of Saturday’s game against the Royals, the club needs to ensure that the same process is followed.
Turnstiles will open 90 minutes prior to kick off, therefore supporters can enter the Swansea.com Stadium from 1.30pm for this fixture.
We ask fans to be patient and respectful of our match day staff, as abuse will not be tolerated. We thank supporters in advance for their support in this process.
NHS COVID PASS
Supporters must adhere to the code of conduct found HERE.
All ticket holders MUST have an NHS Covid pass. The legislation in Wales changed on October 11, which means that you must have an NHS Covid pass to attend any event with more than 10,000 people.
We ask ticket holders review the information on our dedicated webpage -www.swanseacity.com/covid-pass – this webpage has full information on what a Covid pass is, how to get one and comprehensive FAQs for our fans.
The name on your ticket does not need to match the NHS Covid pass, as we understand that a high number of our fans purchase multiple tickets on their friends and families behalf’s.
To reiterate, you must have a ticket to the game and an NHS Covid pass to enter the Swansea.com Stadium.
LATERAL FLOW TESTS
There will be no Lateral Flow Test available on site on a match day for fans to utilise.
Supporters who require a negative Lateral Flow Test result, must have already completed their test, and recorded the result with the NHS prior to travelling to the stadium.
A reminder that the test must have been completed within 48 hours of the fixture (so after 3pm on Thursday, November 25).
Supporters who choose this method of NHS Covid pass must show the text message or email received, proving the negative result, to gain entry to the stadium.
The test itself is not proof of a negative result, so please do not bring this with you.
TICKETS
Season ticket holders are encouraged to bring their season ticket card to future fixtures and to be ready with the card and valid NHS Covid pass, ready for checking at the turnstile. Supporters are however welcome to use either their season ticket card, or the in-app ticket.
Those with a print at home ticket for the match, must print their tickets and ensure the print quality is satisfactory, before travelling to the stadium.
The ticket office will be open from 9am on Saturday (November 27), to assist supporters with any queries regarding their match ticket. Alternatively, supporters can email ticketing@swanseacity.com or call 01792 616400 and select option 1.
Tickets are still available and can be purchased HERE or at the ticket office on match day.
Fans who have chosen NOT to acquire a valid form of an NHS Covid pass should not attend.
Fans displaying symptoms of Covid-19 SHOULD NOT attend.
CATERING AND THE RIVERSIDE LOUNGE
The Riverside Lounge is now open for all match ticket holders, two hours before kick-off. Supporters who are sat in the North, South or West stand should be aware that their NHS COVID pass will be checked on entry to the Riverside Lounge and they will be asked to present this again when accessing through their designated turnstiles.
Catering offers will be in placed across the stadium, with deals available for the first 45 minutes of opening.
PARKING AND TRAVEL
Parking
There will be parking available at the Landore Park and Walk (adjacent to the Council Park and Ride facility), at a charge.
CLUB SHOP
The Swansea.com Stadium club shop will be open from 9.30am until 6.00pm on this fixture. Supporters will be able to make the most of the Jack Friday sale, with 20% off* most items.
Please note to keep our staff and customers safe, the club shop is still operating with reduced capacities. We are anticipating queues during the sale and therefore shirt printing will be unavailable instore, over the Black Friday weekend.
HOSPITALITY
Hospitality doors will open two hours before kick off (1pm), except for the Gower Lounge which is one hour before kick-off (2pm).
Please ensure you and your respective guests have the necessary tickets and passes. Passes must be presented with a valid Covid pass. As a reminder, full information on the Covid pass is available HERE.
We will not be able to issue match specific tickets or passes on the day. Therefore, if you require reprints please contact the office on 01792 616 628 as soon as possible.
