Swans praised for supporters' Liberty experience
20th July
Swansea City has soared into the top 10 of the Premier League in terms of supporters' experience at the Liberty Stadium.
In their annual report, Visit Football rated the Swans as ninth best in the Premier League after five mystery supporter assessments throughout last season.
The latest assessment sees the Swans climb three places from 12th overall in season 2014-15 to ninth.
The Swans made their biggest improvement in regards to hospitality and accessibility for disabled supporters and the welcome fans receive at the Liberty.
With regards to hospitality, the club jumped seven places from 12th to fifth - one of the highest rises throughout the league. This was down to a complete overhaul in the way hospitality was delivered last season with the addition of guest speakers, corporate prizes, betting facilities and others additional benefits.
And without resting on its laurels, the club will be going one step further for the new campaign with complete rebranding of its packages that include substantial refurbishment of a number of its hospitality areas.
The club also made a major improvement in its disabled access; rising eight places from 12th to fourth. This, in part, was down to a new disabled ticketing system designed by the stadium and now implemented at the likes of Arsenal, Spurs, Barnsley and Middlesbrough.
Additionally, the home and away visitors' online video which incorporates all the provisions for disabled supporters has been given major recognition and is being used as a best practise guide for other clubs.
The biggest rise, however, came in the 'warmest welcome' category with the club climbing 11 places from 16th to fifth.
Overall, the club increased its ranking in all areas and received a positive report from Visit Football and the Premier League, whose aim is to work with clubs to ensure that supporter experiences continue to be enhanced and improved.
Of the five assessments last season, two were as a home supporter; one as a visiting fan; one accessibility visit and one hospitality customer.
The visits are all scored against previous visits to the club to see where areas have improved and the impact of changes implemented is having on its supporters.
Likewise, the end of season results that Visit Football issue to clubs can demonstrate the growth the club has made in relation to their Premier League counterparts.
Hospitality packages for 2016-17
Swansea City is proud to offer an entirely new range of perfectly crafted hospitality packages in an array of contemporary suites.
From a sophisticated and luxurious matchday to an informal and affordable day out, the club has something to suit the tastes of every supporter.
New for 2016-17
The Morfa Lounge has now been renamed the LT10 Lounge in honour of Swans favourite Lee Trundle.
The Gower Lounge has now been refurbished and rebranded as the 1912 Heritage Lounge.
A new super executive box has been created and will host the '81 Club. Named in honour of the Swansea City's rise to the old First Division under manager John Toshack, the members-only club will play host to players from the 1981 squad that went down in history.
The club has also maintained and improved their Boardroom package, Executive Boxes and the luxurious CU29 Suite.
For further information on all hospitality packages, including match and matchball sponsorship opportunities, contact the team on 01792 616628 or email hospitality@swanseacityfc.co.uk
READ MORE . . .
- Barrow's got new tricks up his sleeve
- Curt awarded Honorary Degree
- New signing is ready to make his Mark
- Jay's relishing healthy competition
