Swans Cashback Terms and Conditions
Swans Cashback Terms and Conditions
SWANS CASHBACK TERMS AND CONDITIONS
Definitions
Ticketing Site means the official Swansea City AFC online ticketing website
Net Spend means the total price paid by a Qualifying Member after the value of any Swans Cashback redemption has been excluded from the transaction. For example, if a Qualifying Member bought a £30 ticket which was partly paid for using £5 of Swans Cash, the Qualifying Member’s Net Spend would be £25. Also, for the avoidance of doubt, the value of any purchases paid using a Gift Card does not qualify to earn Swans Cashback.
Season Ticket Holder means 2025/26 Swansea City AFC Season Ticket Holders in general admission areas of the Swansea.com Stadium.
Jack Army Member means Jack Army members who have purchased an up to date Jack Army Membership. Once signed up, they will be able to start earning Swans Cash with their Jack Army Membership card.
Corporate Member means members that are either part of the Business Partnership, currently hold a Seasonal Hospitality Ticket, or have a box for the season.
Qualifying Member means Season Ticket Holder, a Jack Army Member and/or a Corporate Member.
Swans Cashback means the amount of Swans Cashback earned on qualifying purchases as set out in clause 6 of these terms and conditions
Swans App refers to the Official City club app, downloadable from Apple and Google Play stores.
Swansea.com Stadium Ticket Office means the shop situated at Swansea.com Stadium, Landore, Swansea, SA1 2FA.
These Terms and Conditions apply to all Qualifying Members of the Scheme.
Enrolment in the Swans Cashback Scheme is automatic for all Season Ticket Holders and Qualifying Members. If you do not wish to take part in the Scheme, please opt-out by contacting the Marketing Department on marketing@swanseacity.com. By taking part in the Scheme, you agree to comply with these Terms and Conditions.
Membership of the Scheme cannot be combined with any other Swansea City AFC offers or promotions. Exceptions are at the discretion of Swansea City AFC and will be communicated in situations where Swans Cashback is available.
Swansea City AFC’s decision as to the amount of the initial balance issued to Season Ticket Holders and Members is at its discretion. Swansea City AFC’s decision is final and no correspondence will be entered into.
Subject to clause 6 below, Qualifying Members will earn Swans Cashback as follows:
10% of Net Spend on tickets (at the Swansea.com Stadium Ticket Office and online on Swansea City Ticketing Site (see condition 10 below) for Jack Army Members, Season Ticket Holders & Corporate Members
20% of Net Spend on tickets (at the Swansea.com Stadium Ticket Office and online on Swansea City Ticketing Site (see condition 10 below) for Season Ticket Holders with a Jack Army STH Membership
In most cases, Swans Cashback balances will be updated no later than five working days from the purchase date for the relevant qualifying purchase. Between the date of the qualifying purchase and the date of Swans Cashback being issued, all Swans Cashback will be treated as “pending”. Season Ticket Holders and Corporate Members must produce their season tickets at the time of purchase, Jack Army Members must show their Jack Army membership card, either physical or within the Swans App.
As a reminder, supporters requesting a refund must claim this no later than 48 hours from the fixture date as per Conditions of Issue for Home Match Tickets. Swans Cash already claimed and used will not be included in the refund total of a match ticket.
For the avoidance of doubt, if a ticket is purchased at full price (“Original Ticket”) subsequently accruing Swans Cashback and said Swans Cashback is used as part of another ticket purchase, the accrued Swans Cashback value will be deducted from the refund total of any refund sought on the Original Ticket.
Swans Cashback will not be issued (or will be cancelled) in circumstances where a purchase of any kind has been refunded after purchase.
Swans Cashback can only be redeemed on official Swansea City AFC Tickets in increments of £1 from the following locations
Swansea City Ticketing Site (see condition 8 below)
Swansea.com Stadum Ticket Office
N.B Ospreys Rugby and/or any external events including, but not limited to, Concerts, Live Events and International Fixtures are specifically excluded from this scheme.
Save as set out below, Swans Cashback cannot be exchanged for any other Club vouchers.
Exclusions to redemption may apply from time to time and will be displayed on the Swansea City AFC website at www.swanseacity.com where applicable.
When redeeming Swans Cashback in person, Qualifying Members must produce their physical or digital Season Ticket at point of sale in order to redeem Swans Cashback. Swansea City AFC reserves the right to ask for photo identification upon redemption of Swans Cashback.
Once a Qualifying Member has redemmed a certain value of Swans Cashback, their Swans Cashback balance will be reduced by that amount. If a Qualifying Member accrues and redeems all of their Swans Cashback, their Swans Cashback balance will reduce to and restart from zero.
a) If a Qualifying Member’s season card is replaced for any reason (e.g. lost or stolen) then the balance of their Swans Cashback will be added to the new card within 24 hours of issue. If the Swans Cashback has already been redeemed at the point that the season ticket becomes lost or stolen, then the newly issued card will have no Swans Cashback included.
b) Swansea City AFC are not liable for any recompense for Swans Cashback claimed or used via a lost or stolen season card.If any match or season ticket purchased with Swans Cashback is exchanged or refunded, any sum owing as a result of such exchange or refund will be added to the balance of Swans Cashback on the Qualifying Member’s Swans Cashback account. Cash or card refunds are not available in these circumstances.
Swans Cashback is non-transferable between Qualifying Members and any other individual.
Swans Cashback cannot be exchanged for cash or for a paper voucher.
The minimum spend required in-store or online to redeem Swans Cashback is £1.
If a season ticket or membership is cancelled for any reason limited but not including a breach of the terms of sale, then the Swans Cashback balance related to that Season Ticket Holder will be void and the Club accepts no liability in these circumstances.
The Scheme will expire automatically on 31st May 2026. Any Swans Cashback not redeemed before that date will be null and void.
Jack Army Members who go on to become a Season Ticket Holder will have their Swans Cashback balance transferred to their season ticket card and from then onwards will receive the benefits a Season Ticket Holder receives in this Scheme, as set out in clause 5.
Season ticket holders will only receive the highest percentage of Swans Cashback, providing they have purchased the Jack Army Season Ticket Holder Membership, relevant to their price class. (i.e. they will receive 20% on Net Spend on ticketing as stated in clause 5).
If any Qualifying Member purchases tickets from Swansea City AFC for any external events, then Swans Cashback will not be issued. Only purchases from Swansea City AFC home fixtures will be eligible to earn Swans Cashback on. The Club reserves the right to amend the qualifying products for Swans Cashback at any time.
The Club reserves the right without liability to any Qualifying Member or any other third party:-
to vary the Scheme, and these Terms and Conditions, from time to time; and/or
to discontinue the Scheme at any point without notice; and/or
to exclude any individual or class of Qualifying Members from membership of the Scheme from time to time; and/or
to suspend or terminate any Qualifying Members Swans Cash account and/or cancel any Swans Cashback collected by a Qualifying Member at any time where reasonable e.g. where there has been a breach of these terms or conditions or in cases of suspected fraud.