Swansea City are pleased to be able to offer disabled supporters the ability to purchase tickets, where available, through our e-ticketing site.

For home matches at the Swansea.com Stadium, supporters will able to select their own seat, in easy access & wheelchair areas, as well as general admission seating and be able to checkout their own ticket and a personal assistant ticket, assuming the required criteria is met. Supporters are asked to provide the ticket office with documentation supporting their claim for a carer ticket (more information below), at which point the relevant permissions will be added to their account for future purchases. For details on required criteria and documentation to provide, fans are asked to contact the ticket office in person, by calling 01792 616 400, or by emailing ticketing@swanseacity.com.

For away matches, supporters with ambulant and wheelchair accessibility requirements are asked to apply within the ballot, which operates online. Should supporters receive a message claiming they are ineligible, they are advised to contact the Ticket Office to ensure their account has the correct permissions.

Eligible Registration Documentation

Swansea City Football Club accept the following as documentation to be able to claim a free of charge personal assistant to attend home fixtures at the Swansea.com Stadium:

• Middle or High rate of DLA for either care or mobility
• Standard of Enhanced rate of PIP for care or mobility
• High rate of Attendance Allowance
• Hynt Cards
• Registered Blind Certificate

Please note that we will also consider supporting documentation such as a letter from a GP, although this is handled on a case-by-case basis.

To purchase tickets online.

You must be logged in to the account with which the permissions are set.

You can then click on the 'Tickets' tab next to the match which you wish to attend and open up the interactive seat map. From there, please select your seat and the relevant price class, followed by selecting a second seat and clicking the ‘Personal Asisstant’ price class. The personal assistant price class will only appear as available once the registration has been approved.

You can then proceed to check out, selecting the option to print at home where available, should you choose.

For any assistance and guidance please call the ticket office on 01792 616 400.

Accessibility

Supporters who wish to take advantage of audio commentary headsets can do so by emailing ticketing@swanseacity.com. Please ensure to include your account number and seat details in this email. 

Additionally, if supporters have any specific seating requests we urge you to get in touch with a member of the team