Three young players at the sensory room

Information for supporters with ASD

We are committed to promoting and improving matchday facilities at the Swansea.com Stadium for supporters with autism spectrum disorder (ASD) and we understand that for ASD supporters, matchdays can be a daunting experience with numerous sensory challenges.

We recognise that prior information can be extremely effective in alleviating these concerns and ensuring that supporters and their families are able to fully enjoy their matchday experience. We have therefore created a visual picture guide which can be viewed by clicking the link below while information for parents, guardians and carers can be viewed by clicking here.

In 2019, we introduced a sensory/ inclusion room at the stadium which can be booked in advance for supporters who may find the stadium environment challenging. This must be booked in advance by emailing accessibility@swanseacity.com. For more information about the sensory/ inclusion room, please click on the image further down this page.

If you have, or care for someone who has ASD, you may find the information on this page useful. If you have any further questions, please email accessibilty@swanseacity.com 

WHAT IS THE SENSORY ROOM?

Sensory Room

In 2019, we launched our sensory room along with the Disabled Supporter Association. The sensory room allows supporters who may find the environment challenging to come and enjoy the match at their own pace. Supporters view the match from inside the sensory room while also being able to sit in the stand, safe in the knowledge that they are able to return to the sensory room, should they become overwhelmed.

Sensory rooms were traditionally spaces set for those with ASD or similar disabilities. Swansea City however recognises that other supporters and disabilities may benefit from such as a space, such a those with dementia and so Swansea City is open to receiving applications from an y supporter who feels they require use of this type of space. 

Our journey to introducing a sensory room began in February 2017 in partnership with our Disabled Supporters Association (DSA). The Club then engaged with a number of organisations and held a consultation evening.

In April 2019, through investment from the Premier League, the BT Disability Fund, and The Shippey Campaign funding the Club secured to support the installation of a sensory room. 

HOW MUCH DOES THE SENSORY ROOM COST?

Spaces in the sensory/ inclusion room are charged at the same price as a general admission ticket but must be booked in advance by emailing accessibility@swanseacity.com.

 

TICKET PRICES ARE AS FOLLOWS:

Adult: Jack Army - £30; General Sale- £32.50

Senior (65+) and Armed Forces: Jack Army - £17.50; General Sale- £20.00

Student: Jack Army - £14.50; General sale - £17.00

Under-18s: Jack Army - £12.00; General Sale- £14.50

Under-12s: Jack Army - £8.50; General Sale- £11.00

Disabled carer: Jack Army - £0; General Sale - £0

 

SEASON TICKET HOLDERS

There is no additional charge for season ticket holders to use the space, we will simply relocate your ticket for selected match. 

 

CONCESSIONARY TICKETING POLICY

In accordance with our ticketing policy supporters eligible for the sensory room are entitled to one PA ticket Free of Charge additional.

HOW TO REGISTER YOUR INTEREST?

To register your interest for a fixture please email accessibility@swanseacity.com

Note: Once you have registered your interest a member of our team contact to confirm availability. Registering your details does not guarantee use of the sensory room and you will be informed if you have been successful or not no less than two weeks prior to your selected fixture.

As part of the process supporters will receive the Sensory Room Welcome Pack which will include all the key information ahead of your visit.

Places will be subject to availability and supporting documentation may be requested. Parents/ guardians/ carers will also have the option to visit the room before matchday, if they wish to check the suitability of the room.

For more details about the sensory room contact our Disability Liaison Officer on accessibility@swanseacity.com or call (01792) 616629.

WHAT TO EXPECT ON THE DAY

Sensory room users will have access to on site car parking at the stadium. We ask users to ensure they arrive prior to the car park closure, which is in operation 15 minutes prior to kick-off.

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