Return of spectators | Important information ahead of 2021-22 season

4th August 2021
Fans
Swansea City supporters

Subject to Welsh Government advice, Swansea City is hopeful of welcoming back its season ticket holders and seasonal hospitality guests from the start of the 2021-22 season.

First Minister Mark Drakeford is due to update the public later this week regarding the potential easing of Covid-19 restrictions in Wales.

Swansea City has worked in conjunction with its Safety Advisory Group (SAG), on a slightly reduced capacity allowance for our first two home fixtures, against Sheffield United (August 14) and Stoke City (August 17), on the basis the Welsh Government will move to alert level zero.

As a result, the overall capacity for the two fixtures has been set at 16,000. This allocation includes a percentage of away tickets which will be allocated to the visiting clubs.

We are hopeful that all restrictions will then be lifted and we will be able to return to full capacity for our home game against Hull City on Saturday, September 11.

We are pleased to confirm this means all season ticket holders and seasonal hospitality guests can attend the Sheffield United and Stoke City fixtures. No ballot of entry will be required, as the total number of season tickets and seasonal hospitality guests is approximately 14,000.

Once the respective allocation of tickets for the visiting clubs are factored In, we anticipate having a limited number of general admission tickets to make available to non season-ticket holders.

Please note that, whenever tickets are issued on general sale, Jack Army members will receive priority to purchase.

For clarity season ticket cards will be activated for these fixtures and those who have requested a new card will be in receipt of them by Tuesday, August 10.

If you have requested a new card and not received your ticket by this date, please contact the Ticket Office on ticketing@swanseacity.com.

Digital in-app tickets will be available early next week, and the club will confirm via official channels when these are enabled.

Whilst we would love nothing more than to have a full house at the Liberty Stadium, we appreciate that some supporters might have reservations around attending games amidst the still ongoing pandemic. Having a reduced capacity at these events will create additional circulation space for those attending.

We also understand that some supporters may have other commitments and will be unable to attend. Therefore, we ask any season ticket holder who is unable to attend one or both of the aforementioned fixtures, to please ‘opt out’ of attending.

This will allow for other supporters of the Jack Army, to have the opportunity to purchase general admission tickets. For clarity, opting out will deactivate your season ticket barcode for the fixtures selected. You can opt out HERE.

However, the club will not sell seats that belong to season ticket holders if those supporters decide to opt out for the aforementioned fixtures.

Asking supporters who do not wish to attend to opt out will ensure other supporters have the opportunity to attend and ensure we give new head coach Russell Martin, together with the players and staff, a vociferous Welsh welcome to the Liberty. We want to maximise the number of fans within the stadium.

EFL guidance requires us to ensure there is a 'red zone' in place for the players' safety and protection. Therefore some season ticket holders in selected lower West Stand blocks will be relocated. These supporters will be contacted separately and will be provided an alternative seat in the West Stand for these fixtures.

The 'red zone' will remain in place for the foreseeable future, as the team remain in their working bubble and the club must work to keep this as environment as sterile as possible to maintain the safety of the first team and backroom staff.

We thank supporters for their understanding and patience with maintaining the 'red zone' and the safety of our team.

At these fixtures, there will be no social distancing or seating bubbles, with fans to be sat in their designated season ticket seat. Face coverings will be encouraged when fans are moving around the stadium. However, this will not be mandatory.

The club’s code of conduct will be updated in line with the hopeful easing of restrictions this weekend. When updated, this code of conduct will be emailed to all attending supporters, who must adhere to this. Should supporters have any concerns in respect of returning to the Liberty Stadium please contact us at support@swanseacity.com.

The club is mindful that vulnerable supporters or those with disabilities may feel anxious about returning to the Liberty Stadium. To discuss any concerns in respect of this, please contact the club’s disability access officer, Catherine Thomas, on accessibility@swanseacity.com.

Limited catering options will be available In the concourses from August 14, with more information to be provided to supporters next week.

Hospitality

As mentioned above, all seasonal hospitality guests are able to attend these fixtures. The hospitality team will be contacting all guests by the end of this week to arrange collection of seasonal accreditations. Accreditations will be available to collect from Tuesday, August 10.

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