Return of fans imagery

Season ticket holders to attend play-off semi-final

13th May
Club

Swansea City is delighted to confirm that following discussions with key stakeholders, approximately 3,000 supporters will be able to attend our Championship play-off semi-final against Barnsley at the Liberty Stadium on Saturday, May 22 (6.30pm). 

Tickets for this fixture – which will be allocated via a ballot system, details of which are outlined below – will be free of charge to those supporters who are successful, with the club wanting to thank fans for their loyalty.

“As a football club we are absolutely delighted to be able to welcome supporters back to the Liberty Stadium for the first sporting pilot event in Wales,” said Swansea City chief executive Julian Winter.

“While we are aware that other clubs will be charging supporters for tickets at their games, we will be offering our tickets free of charge for our play-off semi-final. This is to thank all of those 2020-21 season ticket holders who left their monies in the club and supported us through the difficult times.

“It is imperative that we show all stakeholders and governing bodies that we are in full control of this test event and we call on supporters who are successful in obtaining tickets that they follow all the instructions outlined below.

“This is a momentous occasion for everyone associated with the club and I would like to thank everyone involved for getting it across the line at such short notice.

“We cannot wait to be reunited with our supporters for the first time since March 2020 and we hope that those supporters who are successful in the ballot have an enjoyable experience, because we’ve missed you all immensely.”

The club has been in dialogue with Welsh Government, Public Health Wales (PHW), the EFL, Swansea Council, Swansea Bay University Health Board, as well as the local Safety Advisory Group (SAG) and South Wales Police.

Due to the reduced capacity, tickets will be allocated via a ballot through the club’s ticketing platform, and will only be open to 2020-21 season ticket holders who left their monies in the club for this season, along with 2020-21 hospitality guests and sponsors.

This is an even ratio, based on the number of supporters in each group mentioned above.

Details about the ballot process follow below, with supporters encouraged to read all of the details before deciding to enter.

The ticket ballot is now open and will close at midnight on Friday, May 14. To enter the ticket ballot click HERE.

Fans are only able to apply to attend with members of their household bubble who are also current season ticket holders for 2020-21, with ONE person within that household applying on their behalf. Fans who meet the criteria mentioned above will be able to apply for a maximum of FOUR tickets.

Examples:

Scenario 1: You have two adults and two children in your bubble, who are all 2020-21 season ticket holders. Only one adult and one child left their monies in the club, therefore they are the only two members who are able to apply for tickets.

Scenario 2: A senior who lives alone is a season ticket holder who kept their monies in the club. Their child and two grandchildren also left their monies in the club, however they must apply separately to the ballot, as they are living in separate households.

There is a limit of ONE application per season ticket holder, so if you try to enter the ballot more than once, this will not work. Please note that tickets are non-transferable.

The club must stress that supporters will be automatically excluded from the process if they apply for tickets in ‘extended’ household bubbles, as this is not allowed. The definition of our ‘household bubble’ means being solely from the same address. The club will be performing checks on this to comply with the guidelines for this test event, as required by the aforementioned bodies and authorities.

The number of fans allowed into this event has been carefully considered to include season ticket holders, hospitality guests and sponsors, with the number reflecting a ratio of 2020-21 season ticket holders who are eligible, also based on the number agreed with the club’s safety advisory group.

Disabled supporters who are registered with the club as receiving a personal assistant will be permitted to request an additional ticket to secure their attendance. The club recognises under this sole circumstance, that a different household bubble will be permitted.

Supporters will be required to register their interest via the ballot mentioned above. Please note that entering the ballot does not guarantee a ticket for this fixture.

Fans who entered the ballot will receive an email from the club on the morning of Wednesday, May 19 which will detail whether they have been successful or not. Fans must then agree to compliance with a Code of Conduct and Ground Regulations, and declare that they do not have symptoms commonly associated with Covid-19. This mandatory questionnaire must be completed by midday on Thursday, May 20. This survey will be on your “successful email” and you must complete this survey to enable us to release your ticket details.

In addition, supporters must also agree that their data may be used by the club’s partners in the pilot event for evaluation purposes, as well as data used for track and trace by the local health authorities. This is an important part of the test event and a due process that the club must adhere to.

If successful, tickets will be delivered digitally and supporters will be required to print at home. All tickets will contain a unique barcode reference which can be used only once. The printing of tickets will be mandatory and the responsibility of the successful supporters. Please note that tickets must be used by the named person only – they are not transferable under any circumstances.

You will receive your tickets by 3pm on Friday, May 21 and these tickets MUST BE PRINTED AT HOME in readiness for you to present at the stadium on Saturday, May 22. If you do not receive your tickets after successfully completing your questionnaire in the timeframe stipulated you should contact us via email at accountquery@swanseacity.com or by phone 01792 616400 (option 1).

If you are unsuccessful you will be automatically added to the waiting list and contacted if tickets become available.

The club can assure supporters that this is a Covid-secure test event, and have gone above and beyond to ensure that those in attendance will be safe and enjoy what will be a first visit to the Liberty Stadium for many since March 7, 2020.

Fans who are successful will be allocated a seat which will not be their usual season ticket seat.

Those who attend will be admitted to the stadium through a process that minimises touchpoints. Turnstiles will not be in use for this event and supporters will be admitted through stewarded channels where tickets will be checked and scanned using PDA handsets.

Supporters will be given a specific time slot to arrive at the stadium on the day of the fixture, which they will have to arrive within. Please note that this could be up to 90 minutes ahead of kick-off. This will be identifiable on your ticket that you receive digitally that you need to PRINT AT HOME.

There will be sanitisation stations around the stadium at numerous points, while face coverings will be mandatory. The club will be providing face masks to all attendees free of charge, on arrival to the event.

Seating in the stadium bowl will be arranged on a socially distanced basis of 1.5 metres, and there will be no catering available in the stadium. However, supporters will be able to bring a soft drink with them. Toilet provisions and usual disabled facilities will be available, with social distanced measures enforced.

The model that the club is working towards makes use of the north, east and south stands and a small area of the west stand. The remaining space in the west stand will be used to accommodate personnel who have been engaged in the delivery of fixtures covered by the EFL’s protocol for games played without supporters such as players, management, directors, broadcasters, press and media. 

Supporters who consider themselves to be vulnerable/clinically vulnerable are asked to carry out their own personal risk assessment. The decision of whether to enter the ballot or not lies solely with the supporter.

Hospitality customers will be contacted separately by a member of the hospitality team. Please keep an eye on your email that is registered to your account.

We respectfully ask that you do not ring the ticket office – we might well be inundated with calls. If you really need any assistance then please email accountquery@swanseacity.com.

Fans are reminded that the Liberty Stadium ticket office is closed for in-person visits.

 

Ballot process

Supporters wishing to attend are required to register their interest for the ticket ballot via our ticketing provider.

To enter the ticket ballot click HERE.

It is imperative that if you want to enter the ballot with the other members of your household, you must ensure that you are all 2020-21 season ticket holders who have left their monies in the club and also are part of each other’s ‘network’ on our Ticketmaster platform. There is a guide HERE on how to add others to your network.

We again stress that fans must be 2020-21 season ticket holders who left their monies in the club for the season, and be from the same household to apply for tickets together. We will be performing checks on supporters’ addresses to comply with the regulations of the event.

If you apply separately and are successful, you will NOT be sat together.

There is a full guide HERE on how to enter the ticket ballot.

The deadline for registering your interest for tickets is midnight on Friday, May 14.

IMPORTANT SUMMARY:

  • You must be a 2020-21 season ticket holder who left their monies in the club to apply to the ballot.
  • Face coverings at the fixture are mandatory.
  • You must be in a bubble within your household.
  • You must be able to print your ticket at home.
  • On Wednesday, May 19 (which must be completed by midday on Thursday, May 20), you must complete a mandatory Covid-19 questionnaire and agree to the code of conduct. This will be on the email showing whether you are successful or not in achieving tickets for this play-off fixture. If this survey is not completed then you will not receive your ticket and will be excluded from the process at this point.

Fans are reminded that the Liberty Stadium ticket office is closed for in-person visits.   

Process for fans
Off