Swansea.com Stadium

Supporter information | Swansea City v Nottingham Forest

9th December 2021
fans

Read our in-depth supporter guide for those attending Saturday's Championship game against Nottingham Forest at the Swansea.com Stadium.

Supporters who have tickets for the Nottingham Forest fixture on Saturday, December 11 (3pm) are encouraged to arrive at the Swansea.com Stadium as early as possible.

Since October, in Wales, all supporters over the age of 18 attending Swansea City fixtures at the Swansea.com Stadium have had their NHS COVID pass checked before entry. This is thanks to supporters arriving in a timely manner, allowing everyone to be admitted safely.  

Ahead of Saturday’s game against Nottingham Forest, the club needs to ensure that the same process is followed.

The club would also like to remind supporters that, following updated Welsh Government guidance, face coverings are now mandatory in hospitality settings when people aren't eating or drinking, and the club would like to reiterate this message to all supporters attending the Swansea.com Stadium.

Face coverings are also encouraged in the concourses, but they can be removed when in the stadium bowl and during the game.

Turnstiles will open 90 minutes prior to kick off, therefore supporters can enter the Swansea.com Stadium from 1.30pm.

We ask fans to be patient and respectful of our match day staff, as abuse will not be tolerated. We thank supporters in advance for their support in this process.

Saturday’s fixture will also see Swansea City show its support for Stonewall’s Rainbow Laces campaign in which we highlight out support for LGBTQ+ fans, players and staff across the game.

NHS COVID PASS

Supporters must adhere to the code of conduct found HERE.

All ticket holders MUST have an NHS Covid pass. The legislation in Wales changed on October 11, which means that you must have an NHS Covid pass to attend any event with more than 10,000 people.

We ask ticket holders review the information on our dedicated webpage:

The above webpage has full information on what an NHS Covid pass is, how to get one and comprehensive FAQs for supporters.

The name on your ticket does not need to match the NHS Covid pass, as we understand that a high number of our fans purchase multiple tickets on their friends and families behalf’s.

You must have a ticket to the game and an NHS Covid pass to enter the Swansea.com Stadium.

LATERAL FLOW TESTS

There will be no Lateral Flow Test available on site on a match day for fans to utilise.

Supporters who require a negative Lateral Flow Test result, must have already completed their test, and recorded the result with the NHS prior to travelling to the stadium. 

A reminder that the test must have been completed within 48 hours of the fixture (so after 3pm on Thursday, December 9).

Supporters who choose this method of NHS Covid pass must show the text message or email received, proving the negative result, to gain entry to the stadium.

The test itself is not proof of a negative result, so please do not bring this with you.

TICKETS

Season ticket holders are encouraged to bring their season ticket card to future fixtures and to be ready with the card and valid NHS Covid pass, ready for checking at the turnstile. Supporters are, however, welcome to use either their season ticket card or the in-app ticket.

Those with a print at home ticket for the match must print their tickets and ensure the print quality is satisfactory before travelling to the stadium.

The ticket office will be open from 9am on Saturday (December 11) to assist supporters with any queries. Alternatively, supporters can email ticketing@swanseacity.com or call 01792 616400 and select option 1.

Tickets are still available for Saturday’s game and can be purchased online or at the ticket office on match day.

Fans who have chosen NOT to acquire a valid form of an NHS Covid pass should not attend.

Fans displaying symptoms of Covid-19 SHOULD NOT attend.

CATERING AND THE RIVERSIDE LOUNGE

The Riverside Lounge is now open for all match ticket holders two hours before kick-off. Supporters who are sat in the North, South or West stand should be aware that their NHS COVID pass will be checked on entry to the Riverside Lounge and they will be asked to present this again when accessing through their designated turnstiles.

Catering offers will be in place across the stadium, with deals available for the first 45 minutes of opening.

We recently asked local musicians and groups to register interest in an opportunity to provide matchday entertainment for supporters at the Swansea.com Stadium, and this Saturday will see our first live act, Morgan Wood, play in the Riverside Lounge from 1pm.

PARKING AND TRAVEL

Parking

There will be a small charge for parking at the Landore Park and Walk (adjacent to the Council Park and Ride facility).

CLUB SHOP

The Swansea.com Stadium club shop will be open from 9.30am until 6pm on this fixture.

HOSPITALITY

Hospitality doors will open two hours before kick-off (1pm), except for the Gower Lounge which is one hour before kick-off (2pm).

Welsh Government has now asked people to wear face coverings in hospitality settings when they aren't eating or drinking, and the club would like to reiterate this message to all supporters attending the Swansea.com Stadium.

Please ensure you and your respective guests have the necessary tickets and passes. Passes must be presented with a valid Covid pass. As a reminder, full information on the Covid pass is available HERE.

We will not be able to issue match specific tickets or passes on the day. Therefore, if you require re-prints please contact the office on 01792 616628 as soon as possible.

 

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