VACANCY: Disability Liaison Officer
28th November 2016
Job title: Disability Liaison Officer
Contract type: Permanent
Location: Liberty Stadium
Weekly hours: 20 hours per month
Working times/days: Flexible
Reporting to: Customer Service & Equality Manager
Rate of Pay: Exceeds National Minimum Wage
Swansea City are recruiting a Disability Liaison Officer to provide crucial support to its disabled customers. The club is seeking a passionate individual to champion accessibility at all levels and strengthen existing relationships with the club's disabled supporters.
The ideal candidate for this role will have comprehensive knowledge of the Equality Act 2010 and related policies, with a positive and co-operative attitude. Those wishing to apply should be at ease with working with members of the public, senior management and representing the club at official Premier League events.
General duties include:
• Have a clear and precise understanding of disability legislation and the club's duty in providing an accessible stadium and club premises (i.e. accessible facilities and services for disabled spectators, visitors, staff and players) on both match and non-match days
• Stay up to date with existing legislation including Equality Act 2010, accessible stadia guidance (e.g CAFÉ and UEFA Access for All and the UK Accessible Stadia), new legislation and best practice guidance
• Recognise customer complaints or any incidents concerning disability and escalate to the Customer Service and Equality Manager where appropriate.
• Report directly to the Customer Service and Equality Manager responsible for disability matters
• Be the main point of contact between Swansea City, its disabled customers, staff and players and ensure that their access requirements are met
• Promote the needs of disabled people to the Club by championing disability issues and the business benefits of creating an accessible stadium
• Provide reports to the Customer Service & Equality Manager, including the production of documents detailing challenges, advances and solutions concerning access to services.
• Respond to personal or electronic enquiries within agreed best practice timeframe and provide accurate information by post or email as necessary.
• Recommend access improvements to the Club's facilities and services
• Liaise with other Club DLO's and external organisations (such as Level Playing Field and other disability organisations) and encourage the sharing of good practice solutions
• Act as a liaison between Swansea City's DSA, the Club and its disabled customers. Support the establishment of user-led consultation and on-going dialogue between disabled people and the Club.
• Knowledge of accessibility issues and guidance for service providers, such as knowledge of Green Guide and/or Accessible Stadia regulations
• Experience in a customer service role, including in-person, e-mail and over the phone
If you believe you have the right mix of skills for this position please complete the application form here
Once completed please return to email@example.com or to Swansea City HR Department, Liberty Stadium, Landore Swansea SA1 2FA.
The closing date for this vacancy will be Friday, December 9, 2016.
The Company is an equal opportunities employer. The Company does not tolerate less favourable treatment of any employee or job applicant on any ground, including but not limited to gender, marital status, race, racial origin, nationality, national origin, religion or belief, disability, sexual orientation, gender reassignment, age, membership or non-membership of a Trade Union, pregnancy, childbirth, political affiliation, relationships in the workplace, or any other prejudice.
The Company is committed to safeguarding and promoting the welfare of children and young people involved in activities and event at the Company. As part of the Company's recruitment and selection process any offers of work involving working in regulated activity with children are subject to a satisfactory enhanced DBS Disclosure and barred list check (depending on the level of supervision, frequency and nature of contact with children). Appropriate references are also required.
Due to a high demand in applications the Club will be unable to respond to those applicants who have not been shortlisted for interview.